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Where was Cruz Roja?


Shira

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wrong. in an emergency room, they take your name & you wait untill its your turn. here @ RC its a matter is unclear communication. they told her 2pm, when in reality the technician was around, they didnt make another attempt to find him. then they lied about how many people came in. i havn't been to the redcross in over 10 years. (my experience was good). after reading shira's post, its the last place i would go. what if someone had a bad accident? also floor mopping @ 11am is not acceptable. between this report & that movie, its a turnoff.

Oh, bennie, you sooo do not understand emergency rooms in Mexico. 1)take your name and wait--what if there is no one waiting? Which can be the case in a community as small as this and at this time of day 2) floor mopping @11Am--the floor gets mopped when it's needed and staff has time to do so. Like blood on the floor. Are they supposed to wait until 3 AM to mop--I certainly hope not. 3) they lied--perhaps they remembered a different day, hence different patient. How can you STATE with such certainty that they lied??? 4) didn't make another attempt to find him--how can you in all good conscience state this when you weren't there!

Please tone down your comments when you know nothing of the situation other than what Shira wrote. You just make the whole situation worse with your nonsensical comments.

And which movie are you referencing? If it's Sicko, the Cuban govt. really pulled the wool over Michael Moore's eyes and he took the bait all the way to his gullet.

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I talked to the nurse, the doctor, and the x-ray tech involved. The doctora and the nurse both remember the incident. However, they remember it diferently. They recall a man coming in with an x-ray order, and a women with him waiting in the entryway. This was the only person that came for an x-ray between 10am and 1pm. The person was rememered by both the doctora and the nurse - they both were there and remember word-for-word what was said and done. The x-ray tech was gone for a few minutes. The nurse did not know where he was, so she called him. The area where he was does not recieve good phone signal, and she was not able to reach him until he came back a few minutes later. She knew that he had to be in the emergency area at 2pm for something else, so the nurse said he would be there at 2pm for sure. Had an emergency case come in during the few minutes he was gone, there are other people trained to take x-rays.

The EMTs stay in their area when there is no need to be outside or in the clinic

As for Taffe, I would love to know who the many good workers were. You might re-check your sources.

I get my information from the horses' mouths; one EMT was fired approximately 3 weeks ago and a nurse with 15 years with Cruz Roja was fired on December 1st.

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I get my information from the horses' mouths; one EMT was fired approximately 3 weeks ago and a nurse with 15 years with Cruz Roja was fired on December 1st.

First you said "I have been told by several Mexicans that they are unhappy with Cruz Roja lately; that many good workers have been fired and the director is unpopular and unhelpful."

Gosh, now the plot thickens.....Been told by several Mexicans, now you say from the Horses Mouth. Did they tell you why they were fired?

I know from experience that it is hard to FIRE employees, here in Mexico. You have to have very good reasons, and the reasons have to be documented three times. Taaffe, get serious, an employee that got fired is not going to speak well of the person that had to terminate them. Why don't people try looking for the good in things rather than taking something bad and running with it. Just sayin'.

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Sadly at Lakeside I have found many receptionist's at the various doctors and dental offices, IMSS and the Cruz Roja clinics are not client/customer orientated and will ignore you while they chat with other employee's who happens to be available

I guess many feel uncomfortable coming forward to converse with "foreigners"

Should we expect these front of the house people to have a "reasonable" command of English?....regardless, it irritates me to be ignored while their chatting goes on (or the check out people at the local stores)

Back to the Cruz Roja. Realistically I would think the majority of the CR employees are not going to be literate in English, BUT our reasons for going there is not a social call but an "emergency" and would like "immediate" attention

What are our expectation's..... is it reasonable to expect that Dr Sam will always be there to see us....

Unless your Spanish is "good" I think it is important to take a bilingual person with you when visiting the CR, IMSS and SP

Maybe that is why the many new clinics with "the best qualify" specialist, are growing like mushroom over night. They have reasonable good speaking receptionists and doctors

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The workers at Cruz Roja have never been paid according to Mexican law; no IMSS or pension. The Cruz Roja will have to pay off these workers and can be fined for not following the law. Is this where we want the funds we raised to go? Why not fix this instead of letting it continue. The community needs a Red Cross where the employees are paid and happy.

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I hate to jump in here because the two sides are still lobbing arguments at each other and I can feel a bomb coming my way right now.

I just want to suggest that constructive criticism of any health care facility including its staff should be welcomed and not cause offensive or defensive "camps" to muddy the issues. I'm a nurse and at my last inservice I recall that 100,000 Americans die in U.S. hospitals each year from medication errors. According to the Journal of Patient Safety in 2013 as many as 440,000 people died due to preventable medical errors (including medication errors). If those health care facilities had not accepted constructive criticism the problem would just continue to get worse. Even in my own life I always considered constructive criticism and if I felt it was unfair I still searched myself for fear my pride would prevent me from growing into a better person. Many times I became angry inside when a patient would question how we performed procedures but thank God they did. They weren't always correct but they kept my students and I on our toes!

I'm just saying the OP posted her experience and if I worked at Cruz Roja I'd at least consider her experience and think about how I could improve my care for others. That's the vocation of ANY health care worker. If we aren't there to help the patient then what are we there for? Just focus on our practice and not focus our egos on our image. If our practice is good our image will be good, too.

I'm not taking a side here. I'm just pointing out that the OP's experience should be taken into consideration when any health care worker is offering care to others. Right or wrong; she experienced what she experienced and it's my job as a health care worker to take her experience and learn from it. There cannot be any "sacred cows" when you put yourself out there to help others in a medical crisis.

As to those expectations and Emergency Rooms. They may be dismal because the hospital gets away with it. In Florida the University Health System (not part of any University in Florida that I know of) started an 800 number to let the public determine waiting time in their facilities' ERs. THAT'S listening to people's experiences and DOING something about it. It actually improved their ability to do their job (or so my friend who is an administrator there tells me). ER times CAN be made much better...but that's another story.

Alright. My helmet is on so throw your bombs.

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Guest bennie2

i was reponding to gilligans comment about US emergancy rooms. (if its not a critical case). i believe shira 100%. i havnt been to the RC in over 10 years. it used to be efficient.

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taaffe, the RC committee needs to go over the issues posted here.

Yes, too often the legal rights of employees are overlooked or "misunderstood" in order to save money for the greater good. It's always a mistake and will turn out to be more expensive in the long run.
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Guest bennie2

this is an org i would think twice about supporting. it once was excellent, dont know the current details. lets see what other reports come on, good& bad.

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Cruz Roja facilities are in Chapala not Ajijic.

True, the west Ajijic facitity was closed a while ago, so soon after, it seems, there was a special ceremony to announce the opening.

We've been here over 17 years and have supported the Cruz Roja in every way we can, like so many others.

Why oh why are they so underfunded? We've been to fundraisers, bought raffle tickets. Such an important service. So many peope here who appreciate it. What's the problem?

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I am still a bit puzzled by how the other towns like Joco get by..I hear that they have Green Cross? so where does the funding come for that service..there seems to be alternative to Cruz Roja in many other area..why is Chapala and Ajijic the odd man out?

No question,the Lakeside fund raisers do a super job, but the system always seems to be in a financial crisis.

My biggest surprised was when the west side sub station ambulance station was open. Funds for this station came from "another source" which suggests the local area is not totally reliant on local dedicated people like Charlie and company selling raffle tickets, and golf tournaments etc etc

My next surprise was when "they" closed the sub station after only a few months of operation.

This seems to suggest that the right hand does not know what the left hand is doing, and there are other people in the wider organization that ultimate control our little patch at Lakeside.

Maybe there is frustration in the Chapala organization not having total control over the local situation.

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Money ran out this summer. It does so periodically. Changing process is difficult if not impossible for a variety of reasons. So we go on with the annual financial crisis and we have lost our local ambulance station (Ajijic). I am not very happy over this but after talking to Norm not much else can be done. We have no money tree so when money gets tight something has to go. This time the local station went. Hey its been worse. I remember when the ambulances were in such poor shape that they broke down while on calls or going to Guad. What we need is a stable funding model like some rich dude/dudette starting a annuity after they die to pay the normal expenses. We really should be using fund raising to improve things not pay for normal cash flow expenses but hey reality is reality. They do the best they can do considering the business model or lack of it sometimes.

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Guest bennie2

the govt should be helping. they dont because now the americans pay. do any mexicans contribute? maybe they know something that we dont know? my instinct is that there is hankypanky w/the $. meaning that somethings going on behind someones back. what would happen if expats pulled out?

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Bennie, why don't you ask your network of Mexican friends (the ones who complain to you about cohetes and loud music) if they support Cruz Roja? Then you can report back what the Mexicans think on this topic just as you do on others.

Until you have something more than "instinct" to base it on, please do not speculate about financial "hankypanky" at Cruz Roja. It is a serious charge to make just because it popped into your head.

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the govt should be helping. they dont because now the americans pay. do any mexicans contribute? maybe they know something that we dont know? what would happen if expats pulled out?

bennie,the Cruz Roja does a good job here in Guadalajara and in many parts of Mexico without any help from ex-pat's contributions.
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Cruz Roja here and nationaly is not supported by any level of Mexican government. It survives [or not] souly on donations large and small.We always make a donation when using the services over and above the fees charged.

Because of the lake level the polar bear swim is no longer, which usually raised in the neighborhood of $200,000 pesos including the draw.

It is our local first line of health care emergency defence and that does not just mean us foreigners. I have seen infants treated there. It behoves us to support this organization not just for ourselves but the vast number of Mexicans who rely on it.

Don't think for one minute that Jocotepec Cruz Verde is superior in service.

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bennie,the Cruz Roja does a good job here in Guadalajara and in many parts of Mexico without any help from ex-pat's contributions.

So I ask the question again--with no criticism implied--why is the local Cruz Roja always so short of funds. So short that the west Ajijic facility closed within months.

Does anyone have a valid explanation based on facts and not hearsay? In the many years we've lived here the Cruz Roja suffered from a shortage of funds. It did improve somewhat, but it's puzzling that it's still so in need of money. What does it need in terms of management, fundraising, charging for its services that would improve the situation?

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bennie,the Cruz Roja does a good job here in Guadalajara and in many parts of Mexico without any help from ex-pat's contributions.

Of course.go have something serious happen in Guayabitos for example. Good luck with that Cruz ambulance and finding a driver even. the facility is a shed. As I said, all the Cruz's have no Govenment support and that does not just translate to expat contributions alone that are needed. So tell us how the Guadalajara Cruz functions then.

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