protekme Posted October 19, 2013 Report Share Posted October 19, 2013 Does any one know if Costco will refund if we return an article within one week. The box has not even been opened. Thank you. Link to comment Share on other sites More sharing options...
fran Posted October 19, 2013 Report Share Posted October 19, 2013 Yes, they will accept returns even if you don't have your receipt as they have a record of all your purchases in their computer. If you have any problems, just ask for the Manager. We've bought a lot of food/furniture/clothes/dishes, etc. at Costco over the years and have never once had any problems with returns. Link to comment Share on other sites More sharing options...
traderspoc Posted October 19, 2013 Report Share Posted October 19, 2013 yes within 19 days they will refund, I had a special situation where I talked with the manager and I had something a meant to return in a few days, defective product but did not make in 19 days, more like 28 because I thought they were like the US 30 days return, after talking with the manager for an hour, he accepted the return. after we made few local calls seeing the product could not be warrantied for the defect locally in Guadalajara Link to comment Share on other sites More sharing options...
cedros Posted October 19, 2013 Report Share Posted October 19, 2013 I returned a foam shaving cream can that didn't work 18 months after I bought it no problem. Link to comment Share on other sites More sharing options...
Alfa Posted October 19, 2013 Report Share Posted October 19, 2013 Can you top this? We had a fan from COSCO that quit working within one week of the expiry of the warranty. We went to the service depot in Guad shown on the guarantee and they said the machine was not as advertised - was a different manufacture than calimed. We went to COSTCO and they gave us a full refund. Link to comment Share on other sites More sharing options...
protekme Posted October 19, 2013 Author Report Share Posted October 19, 2013 Thank you so much. This board is so informative. Link to comment Share on other sites More sharing options...
ComputerGuy Posted October 19, 2013 Report Share Posted October 19, 2013 Took a DVD recorder there a few years back, that had a bit of time left on the warranty, with no receipt (natch). As Happy pointed out above, "no problem"... they scanned through their electronic receipts and helped us out. I was amazed. Link to comment Share on other sites More sharing options...
protekme Posted October 20, 2013 Author Report Share Posted October 20, 2013 Yes, amazing especially for Mexico where return policy is not common. Link to comment Share on other sites More sharing options...
thevalerieleigh Posted October 21, 2013 Report Share Posted October 21, 2013 I asked if and or when they would get back the better quality Charmin toilet paper a few months ago. I mentioned to the young lady at the "help" desk that I hadn't seen it on my last visit and bought the Kirkland brand instead. I went on to say I keenly disliked that product and she told me I was welcome to bring back what I had left and they would give me a full refund. I was shocked! I didn't take her up on the offer but thought it was surprising to see such a generous return policy at Costco, Mexico. Viva! Valerie Link to comment Share on other sites More sharing options...
dcstroker Posted October 21, 2013 Report Share Posted October 21, 2013 Don't know how many people are aware of this also. I went into Costco here to get a new battery, even though the old one was way past the expiration date they still gave me 100 pesos. Link to comment Share on other sites More sharing options...
ComputerGuy Posted October 21, 2013 Report Share Posted October 21, 2013 I asked if and or when they would get back the better quality Charmin toilet paper a few months ago. I mentioned to the young lady at the "help" desk that I hadn't seen it on my last visit and bought the Kirkland brand instead. I went on to say I keenly disliked that product and she told me I was welcome to bring back what I had left and they would give me a full refund. I was shocked! I didn't take her up on the offer but thought it was surprising to see such a generous return policy at Costco, Mexico. Viva! Valerie Starting a new thread on... toilet paper... ! Link to comment Share on other sites More sharing options...
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