FESchultz Posted October 1, 2013 Report Share Posted October 1, 2013 [i'm posting this for a friend who is a chapala.com user. (Obviously I myself am able to log on!)--Oakland Guy] "Since I got back to Mexico a week ago Monday I haven't been able to log into my account on Chapala.com. It didn't recognize my password, so I went through the "forgot my password" process and it still says password doesn't match. Then I created a new profile with a new email account and I got the "OOPS!" that didn't work message and went through that process. Still no success. Then I had a friend email Chapala moderator. A new password was sent to me, but that didn't work. I've tried every combination of logging in and used different browsers, different computers, different operating systems, and turning off my internet security. I can't think of any more options. I haven't made any changes to the computer, so I don't see why that would be a problem. I don't have problems with any other sites and didn't have any warning points. Is anyone else having a problem? Does anyone have any solutions?" Link to comment Share on other sites More sharing options...
ComputerGuy Posted October 1, 2013 Report Share Posted October 1, 2013 Having the same problem on different computers on different Internet connections? Or the same Internet connection (that is, modem). Reset the modem to factory (pinhole in the back for 30 seconds). Failing that, replace the modem. Link to comment Share on other sites More sharing options...
mod-3 Posted October 2, 2013 Report Share Posted October 2, 2013 Are you using any software that blocks/modifies your IP address? That has caused issues for me on occasion. Link to comment Share on other sites More sharing options...
ComputerGuy Posted October 2, 2013 Report Share Posted October 2, 2013 the problem here is the OP says he has used different computers, even different operating systems, and different browsers. So he would probably not have made changes to the IP on all those. If all the options were tried using the same modem, then that is suspect. Link to comment Share on other sites More sharing options...
sm1mex Posted October 2, 2013 Report Share Posted October 2, 2013 Yes I have a friend that cannot get logged in either. He asked me to contact the administrator to help him. Link to comment Share on other sites More sharing options...
d-d Posted October 2, 2013 Report Share Posted October 2, 2013 Problem solved. Thank you friends for posting and administrator for changing may log in name. That was the solution. D&d Link to comment Share on other sites More sharing options...
eagles100 Posted October 4, 2013 Report Share Posted October 4, 2013 I also have a friend who recently joined and cannot post. The person deleted their profile and created a new one with the same results. This person is a techie so it's not something on their part. Link to comment Share on other sites More sharing options...
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