stoneleigh Posted September 12, 2013 Report Share Posted September 12, 2013 Our internet connection, which has been pretty solid for three years, has lately been down more than it is up. When it works, it works great, but it has been dropping out frequently, especially when it rains. I’m afraid that it’s probably only my connection, as it fails sometimes when the phone rings, and if everybody’s DSL was acting like mine, this forum would be talking about little else. The bottom line is that I don’t know what to do about the problem. I can call TELMEX, but I have no idea how to communicate the problem in a way they would understand. My fear is that they will send someone, and the system will work fine. Does anyone have any ideas? Is there a private contractor who I can hire to work on this problem? Any suggestions greatly appreciated. Thanks Link to comment Share on other sites More sharing options...
ComputerGuy Posted September 12, 2013 Report Share Posted September 12, 2013 If the line drops when the phone rings or is picked up, it is definitely time to take the modem and power cord to TelMex for a replacement. Ask at the front desk for a HUAWEI... these are more reliable than the current crop of Technicolor. Link to comment Share on other sites More sharing options...
lakeside101 Posted September 12, 2013 Report Share Posted September 12, 2013 If the line drops when the phone rings or is picked up, it is definitely time to take the modem and power cord to TelMex for a replacement. Ask at the front desk for a HUAWEI... these are more reliable than the current crop of Technicolor. i lose internet when on phone.. and it's a HUAWEI modem... Link to comment Share on other sites More sharing options...
ComputerGuy Posted September 12, 2013 Report Share Posted September 12, 2013 Huaweis are better, that's all. Far from perfect here, mostly thanks to CFE issues. Time to swap modems. If that doesn't work (and it almost always does), then a call to TelMex support in Mexico City is next. 01-800-123-2222 and keep punching 1 until you get past all the ads... then ask for "English please". Link to comment Share on other sites More sharing options...
stoneleigh Posted September 12, 2013 Author Report Share Posted September 12, 2013 Solved my problem. After some more thorough investigation, found frayed wires on the mirador sitting where a puddle would form. Link to comment Share on other sites More sharing options...
jrm30655 Posted September 13, 2013 Report Share Posted September 13, 2013 A new line will often work wonders. The weather here with the high UV will deteriorate the wires in just a few years. The line gets brittle and cracks and the water gets in and causes problems. Link to comment Share on other sites More sharing options...
ComputerGuy Posted September 13, 2013 Report Share Posted September 13, 2013 Yes, let it be known to all. Even though water does not short-circuit these wires, it does often interfere when it pools or gets in the cracks or connectors. Acts as an insulator, I guess. I've seen many problems over the years associated with pooling water. Link to comment Share on other sites More sharing options...
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