Orygun Duck Posted June 10, 2013 Report Share Posted June 10, 2013 We're into our fourth day in West Ajijic now with no Internet service and poor television reception. The office in Riberas promised it would fixed in a short time (whatever that means). Anybody else having similar problems? There appears to be little recourse other than to go their office and complain. We switched from Telmex because Telmex could no longer offer us the highest level of bandwidth we had had previously. A bit frustrating. Link to comment Share on other sites More sharing options...
John Shrall Posted June 10, 2013 Report Share Posted June 10, 2013 Have you tried to go to the Telecable web site and send an email to the gerente? http://www.telecable.net.mx/contactoGte.aspx This information ends up being sent to Jesus one of the guys on the trucks who's been very good at responding to problems. Not so much if you just go to the office. Link to comment Share on other sites More sharing options...
Alegria Posted June 10, 2013 Report Share Posted June 10, 2013 We switched from Telmex to Telecable for internet because they offered fast speed at a good price. Cancelled and went back to Telmex after about 6 months because it was either down or crawling at unusable speeds so often. Link to comment Share on other sites More sharing options...
thevalerieleigh Posted June 11, 2013 Report Share Posted June 11, 2013 I feel your pain... We continue to experience similar problems... Valerie Link to comment Share on other sites More sharing options...
R2D2 Posted June 11, 2013 Report Share Posted June 11, 2013 I ended up having both services. A basic speed with Telmex that was very reliable and almost never went down , and a high speed non reliable Internet with Telecable. Sometimes telecable went out during week-ends, power outages or storms, and I was disconnected and used Telmex as a backup. Link to comment Share on other sites More sharing options...
Aquaponicsman Posted June 11, 2013 Report Share Posted June 11, 2013 I had very reliable Telecable in Riberas. Now I moved to a different house in Riberas and I cannot get Telecable. I can see where it ends and offered to install the cable myself, but they won't let me. I am using Telmex and getting 5MB/s down which is good enough for my internet-based business. However, I keep a Telcell 3G stick available to use cellular access if Telmex Infinitum goes down. $100 pesos/day or $500 pesos/month to use the 3G stick. So far my Temex service has been reliable enough that I have not needed the 3G stick in the past 6 months. For the little bit of TV that I watch, 5MB/s down is plenty for streaming video, even through a VPN if needed -- and piped through an HDMI cable to the big screen. Gotta turn down the volume on the porn, though... or else the nighborhood women start to think I am as virile as my ego thinks I am... and they start smiing at me all the time! In reality, I am like one of those dogs that barks at a car and chases it down the street but wouldn't have a clue what to do if it stopped! Link to comment Share on other sites More sharing options...
EX-PAT2011 Posted June 11, 2013 Report Share Posted June 11, 2013 Our friends were planning on having Telecable installed on June 1st. Now June 11th and still no Telecable. Maybe they will get a Christmas present in that it'll probably be Dec. before it is installed. We, too, are in west Ajijic. Link to comment Share on other sites More sharing options...
OneMexicoExpat Posted June 11, 2013 Report Share Posted June 11, 2013 Call Joel at Telecable in Riberas. He's the manager. Cell: 045-331-605-8745. Link to comment Share on other sites More sharing options...
spacedebris Posted June 12, 2013 Report Share Posted June 12, 2013 Just got a call from Telecable, I didn't think to ask his name but I think it was Joel. I answered in Spanish but he switched to nearly unaccented English and asked if my picture was better--so much for my accent. I told him that this morning I was getting a very strong internet signal-- ~10ms ping with 8.5Mbps down and 1.75Mbps up. I then checked the picture and it was good as well. I asked him if he thought that they had finally fixed it and he said that they found a signal amplifier that had gotten wet and was causing the problems. Nothing harder to find than an intermittent fault over miles of cable. Hopefully this will do it. I switched less than a month ago and intended to just test Telecable while leaving my Telmex connection in place. Even as a test lack of reliability was getting pretty silly. A little wind -- no signal, a little rain -- no signal, a little nothing at all and no signal. Since the internet is used for work up north, there is no doing without. I sure like the price and speed of telecable when it is working but I'm going to keep both running for the time being until the MTBF is closer to 60 days instead of 60 minutes. Link to comment Share on other sites More sharing options...
johanson Posted June 12, 2013 Report Share Posted June 12, 2013 I've had internet in Ajijic since Oct 1997, slow dial up in those days. Yes the MTBF is getting longer and longer, thank goodness. I'm guessing that my ADSL's MTBF is closer to 120 days. (I'm less than 800 meters from my DSLAM card) I just noticed what I had posted "ADSL's MTBF & DSLAM". My God, I'm texting like a kid. Let me translate this ADSL = Asymmetric digital subscriber line = fast internet from Telmex over the phone line MTBF= Mean time between failures= Average time I've got internet before I get disconnected DSLAM=digital subscriber line access multiplexer= a mechanism at a Telmex central location that connects or links us to the internet at high speed. Well continuing along, where I live upper West Ajijic, Telecable is much much better than it was. But (I'm guessing here) the MTBF is less than 7 days Link to comment Share on other sites More sharing options...
LaChula Posted June 12, 2013 Report Share Posted June 12, 2013 I have Telecable TV, both basic and HD. I had been having bad or no reception on and off for a while. Yesterday a couple of Telecable trucks were in my Ajijic neighborhood and guys working on cables. Today my reception on both is perfect, let's see how it works out in the next week or so. Link to comment Share on other sites More sharing options...
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