SallyValley Posted January 19, 2013 Report Share Posted January 19, 2013 I have been thinking about posting this for some time and finally decided to do ii when once again I ran into a "it" at Walmart. We all (should) know by this time that the prices we see on the shelves may not be for the item it is under. I think often shelves are stocked and not necessarily with the correct under them. So don't assume the price is for the item over it. What I do is check the SKU number on the price sticker and on the product. But I have found often this isn't right since even if the SKU number is the same as the product, the real test is how it scans. Today, I went to get several bottles of beverage; the sticker price was $10 and the SKU matched, but when it scanned, it was $10.99. And yes, I did look at the price carefully. I usually use the scanners that sometimes are in the store if I am unsure but didn't think of it this time, plus, one scanner wasn't working. I will acknowledge two things: 1) There is such a massive amount of items in a store as large as Walmart, in the rush of restocking there can be mistakes; 2) I have also found items that scanned at less then the posted price. When I bring this to the attention (in my faltering Spanish),and want to pay the difference, I am just waived on. I'm assuming it's more trouble to void the item and try to change it manually (and hold up the line) than to let it pass and change it later. Sometimes when it overscans the price, I just pay since in the scheme of things, it's not that much, but it can add up. Above is FWIW. Thanks Sally Link to comment Share on other sites More sharing options...
jrod Posted January 19, 2013 Report Share Posted January 19, 2013 This problem occurs anywhere barcodes are used for rapidly-moving merchandise, including Walmarts and grocery stores NOB. It is always prudent to check the ticket/shelf price with what is charged at the register. I'm not taking sides, just it is a very detailed process and requires trained personnel and viable technological systems in place to work as the system should. Often, here in Mexico, a lack of either/both exists and all too often errors are made (accidental or deliberate). That said, when our Walmart first opened, a poster indicated this same issue. S/he resolved it by carrying a Sharpie marker and writing the sticker price on each item s/he was purchasing. This enabled her to carefully watch the price charged as each item scanned. I thought it was a clever idea...doesn't solve the initial problem, but it does allow us some ability to double-check prices we are charged. Just repeating a suggestion as to how we can police our purchases at the register... Link to comment Share on other sites More sharing options...
doberwoman Posted January 19, 2013 Report Share Posted January 19, 2013 any problem should be informed to the Manager, the cashiers just want to get rid of the customer....they don´t care if prices are ok or not..... Link to comment Share on other sites More sharing options...
REC Posted January 19, 2013 Report Share Posted January 19, 2013 I always look at the price on the shelf as "guidance" and as jrod says I have also seen these types of differences NOB - many times - many places. Pretty sure it is not intentional and no sneaky motive anywhere. Obviously I could be wrong. I guess the way I look at it personally is that I wouldn't have decided to not purchase an item if it was marked 10.99 on the shelf instead of 10.00 so don't sweat it. If there was a major difference on an expensive item I would certainly notice but for a few cents I personally would not bother. I sort of pay attention to big items and maybe to something on sale but otherwise just wait, smile, look around and enjoy my wonderful life and pay what comes up on the register. Oh yeah, I then get to smile and tip the nice young person who is bagging my stuff. They must just roll their eyes at how much we spend and what all we buy. If I wasn't having such a good time I might even be sensitive enough to be a little embarrassed. But 0.99 pesos - not on my list of things to worry about. Just WAY too much work for less than 8 cents. But then I am here for a reason and one of those reasons is to not sweat the small stuff. Life here is too good! To each his own. Link to comment Share on other sites More sharing options...
FHBOY Posted January 19, 2013 Report Share Posted January 19, 2013 Thank you, REC. The last sentiment is mine also. Maybe I am too new here and y'all will find this a bit harsh, but lighten up, folks! This is not NOB, this is not the USA - things are different, things are not exact, and I agree with Mexicans on this, y'all are too obsessed with NOB exactness. Undercharge, overcharge a few pesos here and there - people, don't sweat the small stuff and it is ALL small stuff! Enjoy living! Link to comment Share on other sites More sharing options...
khof Posted January 19, 2013 Report Share Posted January 19, 2013 There are many stores to shop in here Lakeside. I much prefer the small 'supermarkets' in Joco, where I know the folks who own and work there. Link to comment Share on other sites More sharing options...
SallyValley Posted January 19, 2013 Author Report Share Posted January 19, 2013 I agree with all above. What really does get to me is when I am short changed and I say something, never a question about giving it to me. In one instance, I was handed a $50 note that the girl took, not out of the cash drawer, but from below the counter on her side. This seems to indicate something. I find short-changing to be more frequent than scanner errors. Those I don't let pass and hve never had an issue made about getting the shorted amount back. Thanks. Sally Link to comment Share on other sites More sharing options...
More Liana Posted January 19, 2013 Report Share Posted January 19, 2013 Thank you, REC. The last sentiment is mine also. Maybe I am too new here and y'all will find this a bit harsh, but lighten up, folks! This is not NOB, this is not the USA - things are different, things are not exact, and I agree with Mexicans on this, y'all are too obsessed with NOB exactness. Undercharge, overcharge a few pesos here and there - people, don't sweat the small stuff and it is ALL small stuff! Enjoy living! It would be an interesting experiment to see what would happen if suddenly all Wal-Mart employees were adequately trained and all prices were accurately marked and charged. The management could then put little buckets at the end of every check-out asking for your donation of up to 10 pesos--just a donation to the store, just 'cause you don't mind parting with your money. Wonder how many would ante up? Link to comment Share on other sites More sharing options...
jrm30655 Posted January 19, 2013 Report Share Posted January 19, 2013 It seems to be a worldwide problem with WalMart. I had the same problems in the states. Link to comment Share on other sites More sharing options...
AlanMexicali Posted January 19, 2013 Report Share Posted January 19, 2013 It would be an interesting experiment to see what would happen if suddenly all Wal-Mart employees were adequately trained and all prices were accurately marked and charged. The management could then put little buckets at the end of every check-out asking for your donation of up to 10 pesos--just a donation to the store, just 'cause you don't mind parting with your money. Wonder how many would ante up? Soriana now has small digital displays on most of their shelves lately with the price and product code. They are easy to change and seem to be working out quite well in the stores that have started using them. The only thing is now I need to put on my glasses. Alan Link to comment Share on other sites More sharing options...
ichbinsaege Posted January 19, 2013 Report Share Posted January 19, 2013 I think the biggest problem lies in prices get changed in the computer, but they don't put out the new prices (higher or lower) on the shelves in a timely manner. I just use the price checkers that are located throughout the store to double check on anything I am concerned about. Whenever I have been overcharged, I just take my receipt to the customer service counter and have them fix it there. I don't bother the cashiers about it, because they usually need to call over a manager and that takes time, plus you are holding up the line for everyone else. Even one time, when I was shortchanged by a few centavos in addition to the price being wrong, I told customer service and they refunded me the price difference between the wrong prices and gave me my centavos and rounded it up. They are nice as long as you are nice. I never go up to Customer Service with an attitude. I say hello and then tell them, in Spanish, that I think there was a mistake, that the price should have been this. They are always friendly back. I've said it before, and I'll say it again - I see far too many expats, snowbirds, etc. that just go storming into a store, or up to customer service at a store and without even saying hola, buenos dias, buenas tardes or buenas noches, they just start complaining. It's rude and yes, it will get you nowhere. If you treat them poorly, then by all means, they should have the right to treat you the same. Do unto others. And yes, there are a few cashiers that are trying to pull a fast one in regards to change, but I have found that when I'm nice to them, they are less likely to rip me off. Link to comment Share on other sites More sharing options...
exHawaiian Posted January 19, 2013 Report Share Posted January 19, 2013 I can confirm that prices on the shelves often do not line up with the items they pertain to, even NOB. I think clerks in an effort to straighten up merchandise on the shelf don't think to fix the location of the shelf price. If it is a very good sale price, sometimes the item is sold out, so the space is empty. In an effort to "front" all the stuff on the shelf, some things are moved over to look nicer. That must be the detail-oriented job from hell, and do you think the clerks in Mexico are prepared any better than they are NOB? And all the little shelf prices easily fall off if bumped, and get stuck up back where they may not belong. Live your life, and be grateful that such items are even available. Thiink back 20 or 30 years ago, and compare the abundance we have today. Things we never even imagined then, are a staple in our lives now. And if you see a centavo or 1 peso on the ground, do you pick it up? I don't... too much bother. This is what I say about life -- WHEEE !! Fasten your seat belts and enjoy the ride. Link to comment Share on other sites More sharing options...
JayBearII Posted January 20, 2013 Report Share Posted January 20, 2013 Well, I am not one to count my centavos, but I did have SallyValley's warning in mind when I went to WalMart yesterday. What I mentally do, if I have a small number of things, is count the cost up roughly, anticipating what I need to pay in total. I had plenty of time, since the systems had crashed while I was waiting in line! So, I was a bit surprised when my total at the WalMart checkout was quite a bit higher than I thought it should be. Checking the receipt, I saw the cashier, who was obviously new, had rung up my rouge twice, an extra 160 p. I got the money refunded more or less on the spot. But, had I not checked, I would have been home before I read the receipt and realized the error. So, thanks for the warning. And, I will try to avoid WalMart on Saturday afternoons and try not to get in the line with a new cashier! Just hope she finds another career. Link to comment Share on other sites More sharing options...
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