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Found 22 results

  1. I dropped by the Ajijic Telmex office today to check the latest on their information about higher speed internet. I was told that by the end of the month they will be providing their eligible clients with information how they can increase their download speeds from where ever it is set at now to 50 Mb/sec and nothing in-between. I get ten down and they wanted me to understand that when they make the change, it won't be up to 20, 30, or 40. Those eligible will if they want, be upgraded to only 50. And the price would be $599 per month. And that's all I need I know this information came out earlier, but I just thought I would confirm that Telmex is still saying this month, but now by the end of the month. Here's hoping
  2. Does anyone have any opinion which of the two new Telmex Huawei modems is better: the HG658d or the dual band HG659? I presently have one of the Arcadyan dual bands and it can't send a signal more than 15 feet of open space on either band. I do not receive VDSL signals yet.
  3. I tried to connect an ASUS router to the Telmex modem but could not get bridge mode to actually work. I would appreciate input from anyone who has done this in the past. And I definitely would consider using some expert assistance. Thanks!
  4. Reaching out to find out if any of you have ever had a home wired for internet connectivity in Ajijic and/or Chapala? Can you tell me how long it generally takes for the service provider (Telmex?) to come out and do the work? Is it weeks? months? Thanks in advance for your input!
  5. I am repairing my maid's computer. She says about 2 weeks ago the internet got slow and she suspects perhaps somebody is stealing her bandwidth. She has changed router passwords several times. Is anybody else having Internet problems in Chapala, has Telmex been squirrely? I don't want to get falsely hungup on passwords and possible hacking if it is a general problem.
  6. We're currently with Telecable and Telmex in Chapala, Las Redes. Telecable offers higher speed but is more unreliable than Telmex. We require high speed and unlimited data. Are there any other internet provider options that anyone can recommend?
  7. I do not recall seeing upload speeds this high. Perhaps they are improving our internet service Lakeside. Are others experiencing better service? I know I live in the area with the fastest speed on the lake (Riberas) but am hoping others are seeing improvement for 2017 as well. Happy New Year, all.
  8. I live in Chula Vista which has slow (3M) internet speed. Lately I have noticed that clicking on a link is slow to respond. At times the attempted connection times out. I have a netspeed monitor that at times goes to zero down and drops out for several minutes. I have had my TelMex modem for several years. I have heard that TelMex has changed their Internet protocol and given new modems to some people. Does anyone have an educated guess whether my problem is the modem or just plain poor service in Chula Vista? I have a similar problem with my Telecable internet which does not surprise me. I have assumed that TelMex altho slow speed should be more consistent. Before I dive into my setup I would welcome some informed opinions.
  9. Does anybody know what is the local Telmex number to their office in Ajijic? I keep searching online and I can only find the 01800 number to the Mexico City office. Thanks!
  10. I know this topic exists but comments are old. I am moving to Ajijic Village in 2 weeks and am trying to decide between Telecable and Telmex. I don't care about TV as I have a streaming box, but to use it and my Vonage, I need good Internet speed. Telmex said that the don't provide more than 2-3 Gbts. Telecable promises 15. Do you know they charge more than in GDL? What do you recommend?
  11. I know this topic exists but comments are old. I am moving to Ajijic Village in 2 weeks and am trying to decide between Telecable and Telmex. I don't care about TV as I have a streaming box, but to use it and my Vonage, I need good Internet speed. Telmex said that the don't provide more than 2-3 Gbts. Telecable promises 15. Do you know they charge more than in GDL? What do you recommend?
  12. With the $599/mo plan, calls from a Telmex landline to the US are free when calling a regular land line in the US. Does the same apply when calling from a local landline to a US cell phone? Are those calls also free on this end? If this has already been covered in the past, I missed it. Thanks.
  13. Im trying to pay my cfe and telmex bills from the usa a recommended service called regalii.com but cannot see on their webpagea way to register and get started. Q. is this because I have an android cell phone/netbook? or am i missing something. telmex online gives a lousy exchange rate plus charges a fee. CFE.. Im scared of giving them my credit card info. regalii comes highly recommended by this web board but the 800# is evidently in spanish only. Help!
  14. A friend is moving from one rental house in Chapala to another one. She wants to keep the telephone number that she has. I remember hearing you could "buy" your number instead of it staying with the house. Has anyone done this? How much did it cost? Thank you for any information.
  15. For the last couple of years I have been paying Telmex online with a Credit Card. Since you must pay at leas $100 USD to avoid a $2.00 charge I pay at least 2 to 3 months. When you sign in at http://www.telmexusa.com/USA_ing/payin.asp you can see how much you owe and pay it there. Over the last couple of weeks when I checked it said "No money owed, you currently have a $43.00 credit balance. I was very supprised to get a bill at my residence saying that I owed $995 pesos and was about to have my phone turned off. I rushed down to Telmex and went to the counter and paid what they said I owed $995. I then waited to speak to Ricardo and showed him my printout from the pay Telmex online site that said I have a $43 credit. He checked his computer and assured me that I had owed the money and said that the site is wrong and that he has seen this before. If you are away from Ajijic and relying on that website to tell you when you owe money it may not be accurate. Try to keep notes on how many months you have prepaid. It should be easier now with a repetitive $599 charge or a $399 charge each month. Be forewarned.
  16. Just realized I never received a phone bill this month and it is due tomorrow. Assume TelMex is closed tomorrow but what about today?
  17. I have struggled for 2 years here with Internet connectivity due to widely variable speeds and intermittent outages. It has never been stable/fast enough to watch HuluPlus (US) via my Roku (with any predictable success). I have tried Telecable, Telmex, DDR-WT and Tomato routers, a new Roku box, multiple VPNs and smart DNS service. But before I admit defeat, I have one last strategy... At the moment I have Telmex 10Mbps and I have changed the DNS to point to 'Unlocator', a smart DNS service. Often, despite Speedtest telling me I'm getting 8 or 9Mbps, my experience with some streaming services - HuluPlus, for example - is terrible. It can be a repeated pattern of 3 secs of video, 8 seconds of buffering. Telecable tells me that I am now eligible for digital service (when I moved, they told me I lived too far from the street cable box for digital service). So thinking I could combine them, I considered a dual WAN router, but then I read that with video streaming, the router cannot distribute the packets between two services. So my plan is wired Telecable (5Mbps) dedicated to streaming video using 'Unblockus' (pointing to US streaming sites) and dropping Telmex to 5Mbps wireless for all my other Internet needs, using 'Unlocator' pointing to UK for the occasional BBC program (I have two Roku boxes, one with UK firmware and one with US). Now this is predicated on being able to change the DNS in the Telecable router. Is this possible? I know there are a lot of network savvy people lakeside and if you have any other alternate suggestions or have found a strategy that works, I would love to hear it.
  18. Years ago we signed up for the mid-level Telmex phone/internet package. Our bill was $599 per month since forever. I just noticed our most recent charge is for the odd amount of $774.75. Anybody else see an increase? (Our property manager lumps all the household-related bills onto one expense account statement, so I'm not looking at the actual bill from Telmex. I *think* this is the first month it's gone up. We almost certainly didn't do anything unusual or change our service to cause an increase. So am wondering if anyone else noticed an increase before I go track down the actual piece of paper from Telmex.)
  19. Anybody know how to install a booster from telmex? I plugged it into the wall and the light changed from red to orange but I still can't pick up the signal in my bedroom or in the patio (darned cememt walls). All suggestions appreciated. I hope this doesn't post twice .
  20. We are just getting Tele Cable in our part of SJC. We don't have TV now (use Netflix for occasional watching). We'd appreciate any insights into the advantages and disadvantages of switching from TelMex to cable for phone and internet services. Plus, whether you find the cable TV of any value. Thanks, Gary and Carol
  21. I am renting a house with 'high speed internet'. I wasn't sure what the definition of high-speed is here but I am receiving a paltry 0.8Mbps (down) and 0.05Mbps (up). My Vonage cannot handle this, nor my Netflix, and often not even my browser can load the page before timing out. I called Telmex to find out what the speed should be and for them to test the line. The Telmex rep said that the packet we have is for up to 3Mbps (note there is no lower limit). He verified that we were only getting around 1Mbps because the lines are saturated (first time I have had dsl) and for that reason I could not even pay for more speed. He also told me to call back in a month when they will then be able to increase my speed to 3Mbps at no cost - and I could even buy 2Mbps more at that time. I have not dealt with Telmex (newbie here), so I don't know if he is just giving me the 'manana', or if there is a possibility that something might be happening in the next month. When I asked what was going to be different he mumbled something that went beyond my Spanish, so who knows? So has anyone had experience with Telmex regarding this sort of thing? Is there anything else I can do besides wait? Are there other internet providers lakeside (might be a problem in a rented house)? Anyone have any sort of solution to problems of internet speed?
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