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Found 2 results

  1. I'm looking to see if anyone else using ILOX and has ported their phone number has had this experience. This doesn't happen all the time but is consistent enough to be an annoyance. ILOX says the lag time between dialing a number to a Telmex subscriber and hearing a ring can be 2-10 seconds. It can be faster when dialing 10 digits as the system must wait after 7 to see if more is coming. When the call fails there is a long delay with no ring and then a click. I find out that the phone rang on the other end, they speak but get no response and hang up. I don't hear their voice and they can't hear mine. The click is probably the hangup. Often redialing the same number connects just fine. Other times not. ILOX says everything looks good on their end so I'm suspecting hardware and am now waiting for a technician. Of course when he comes there will be no failures. No problems dialing a cell phone or another ILOX subscriber, only Telmex. Thanks for sharing any similar experiences.
  2. Has anyone who has ported their Telmex number to ILOX experienced this problem? At times when dialing a local number there is no ring tone indicating connection. However the recipient of the call does hear the ring, answers the phone and speaks but neither of us can hear each other. When a connection is made, it often takes 10 or more seconds of silence before hearing a ring. After that all is OK. ILOX responded that the PDD (Post Dial Delay) is typically between 2 and 12 seconds. This is the amount of time ILOX takes to receive the call and pass it on to Telmex. They referred to it as interconnections. ILOX says everything checks out but the problem persists although sporadically. My neighbor one block away has the same problem and will report it today. Perhaps it is localized to the neighborhood which is why I'm asking if others have experienced the same problem. When I dial a cell phone I connect in just a few seconds which seems to indicate the problem lies somewhere between ILOX and Telmex.
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