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I am so pissed off with Apple that I can't see straight. Why oh why, do they make it soooooo difficult to fix something? I spent 45 minutes on the phone with apple support last night because my iPad is disabled. I was speaking in English to an English speaking tech. Ipad is still disabled. Tonight I get an e-mail IN SPANISH asking about my experience. Like, because I'm located in Mexico, I must speak Spanish. Beyond belief and I unloaded on them, in Spanish, and then apologized that there were no accents but, hey, I used an ENGLISH keyboard. Furthermore, they HAVE my e-mail address but have been sending their codes to strictly my iPad which is disabled and my iPhone which is dead. How they do that, I don't know but my e-mail works just fine on every other ANDROID and WINDOWS product I own. Obviously they CAN do it because I received the e-mail about rating their customer service. Just for fun, I did a google search using "Apple sucks" as my search parameters. What fun! So many people with the same issues. This article really hit the nail on the head... https://www.theguardian.com/technology/2016/apr/27/a-brief-guide-to-everything-thats-annoying-about-apple I will never buy another Apple product. Lesson learned. Rant over.
There is an English speaking man here who works on Apple, Mac computers. He helped me out! I had a problem with my I-Pad and he came to my home to help me. His name is Carlos Martinez, his number is 333 100 9690. He also teaches you how to use your computer and be more comfortable using your devices.