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A few weeks ago, we paid for a Telmex and Infinitum install for our rancho's manager, Javier Rodriguez, at his home in San Nicolas. We provided a phone and a wireless router, and cables. The phone is working but the Infinitum internet is not working -- he's still using Spiderweb. Javier has called Telmex and they promised to send someone out to fix it -- but it's been weeks and no-one has shown up yet. We can't get Infinitum where we live, so we have no idea what an Infinitum setup looks like. Any hints or suggestions?