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Most people know some of my past problems with the Ajijic Telmex office. Now, there seems to be a better way. This time both my landline and my internet went down for a total of five days. I called 1-800-123-2222 and got a folio number using my cell phone. They TEXTED me the folio number and said, in the text, in the future to text to *2222 if other problems occurred. Problem was fixed on Monday and I got a call from the tech to check that all was well within five minutes of restoration of service. Today, I got an e-mail asking me to fill in a short questionnaire about my experience.