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  1. Most people know some of my past problems with the Ajijic Telmex office. Now, there seems to be a better way. This time both my landline and my internet went down for a total of five days. I called 1-800-123-2222 and got a folio number using my cell phone. They TEXTED me the folio number and said, in the text, in the future to text to *2222 if other problems occurred. Problem was fixed on Monday and I got a call from the tech to check that all was well within five minutes of restoration of service. Today, I got an e-mail asking me to fill in a short questionnaire about my experience. Well, I'm gobsmacked. Best service and response that I've had to a problem here in 8 years. In the comments section, I thanked them and told them that my other experiences with Telmex over the last 23 years have been positive and that ONLY the Telmex office in Ajijic has let me down on numerous occasions. Maybe they'll do something about that and maybe they won't. Whatever... now you know a better way to report a problem.
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