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  1. On Saturday, December 3, 2016 I went to CI Banco to withdraw some money using my Capital One 360 card. CI Banco's screen indicated "transaction cancelled. I got home and received and email from Capital One 360 that the amount I requested was removed from my account. I called Capital One 360 and told them I did not receive the pesos requested. On Monday December 5, 2016 I went to CI Banco and talked to the manager. She said this had happened to several people and she could do nothing to help as it was between the main branches of the two banks. I called Capital One 360 back and they temporarily refunded the amount deleted from my account. Today I got an email from Capital One 360 saying they would be deducting the amount from my account on 02/24/17 as CI Banco said i received the amount requested in pesos. I ask Capital One 360 for proof and was sent a print out from CI Banco provided to them showing I got the pesos. Capital One 360 is now going to deduct for pesos I did not receive. If you use CI Banco and Capital One 360 and do not receive the amount requested and CI Banco says you did YOU LOSE! There is no other recourse for me. Capital One 360 did suggest I file fraud charges against CI Banco as if that would work. I will be looking for an alternative bank in the US but until I find one I'm stuck and have lost a large sum of money.
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