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is there a different uber ap for mexico or will my USA account work for Guadalajara and Ajijic? thanks

I recently used Uber to go to/from the airport - or tried to. I ordered an Uber well in advance for pickup to the airport. Wait time was 18 minutes. It was longer. I could see his car on my phone - he was about a block away. He sat there and sat there and then canceled my trip. I requested Uber again, got the same driver and he was here within a few minutes and drove very fast to the airport. When I returned, I requested Uber at the airport. Wait time was about 8 minutes. I was at the Oxxo. I waited and waited - I could see the car on my phone - traffic was bad. He cancelled my trip. I got charged a cancellation fee. No fee on the first cancellation to the airport. Anyway, I reported to Uber that it was the driver that canceled and they refunded the fee and put a block on my account so that driver could never "pick me up" again. I really really like Uber. Have used them in various places in various countries. But this waiting for a ride and than having it canceled - especially to the airport, is a problem.