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  1. Hi.... me again... the techno-:(). Total Play installed----- phone /basic (Spanish) TV / 40 mgb. At the moment, many glitches later, working well... and TV (TP and FIrestick) images FABULOUS ---- clear, sharp, and pop right out at you like 3D. Happy! OBSERVATIONS TO THOSE CONSIDERING: (based on MY experience from Sunday Aug 29 - Tues Sept 2, the day the phone actually changed over. I get yours may have been different.... no need to belabour! (1) Was referred by a friend. This earned both of us a discount. BUT.... guy who called me Sunday played games until I read emails from her to him, etc. WORSE is he gave me some info that tech guy next day said was totally incorrect. His comment: Those guys are only salesmen. They have no idea about real installs / problems related to. He also flat-out lied about a couple of things that led to much confusion for a day or 3.... but who's counting.... plus some serious confusion and frustration on my part. Like I said --- DUMMY. (2) Install guy tried to push stuff on me I didn't want (eg mesh thing, more mgb, etc), plus could not do the 2nd (upstairs TV) for reasons that were never made clear on the phone the night before. When I finally understood, it was disappointing, but I couldn't in good faith be drilling holes in main floor ceiling/ upstairs tile floor in a rented house. So until I get an antenna (IF Guad news reaches my particular location -- apparently a problem according to Steren) no TV upstairs any more. I can live with that, but is a warning to others .... be sure you completely understand how this works, including limitations. You need a cable from the modem direct to a "box" at the TV, and would have needed another one for over 50 feet even if feasible (reasons not) for TV # 2. I was under the (mistaken) impression TP TV receives receive the signal via wifi like the Firestick does. NOT. (3) My base unit portable telephone has to be directly connected to the modem. He insisted modem and phone had to be right beside TV in corner of LR. NOT feasible.... cats would have had a field day plus bad location for phone. His argument? Phone to modem "connection" from my phone was too short. Had to unplug that unit and demonstrate the line was more than adequate for office location.So modem is in office where it was before. WHY should I have had to do that? (4) Install guy who did my friend's phone number changeover with Telmex did hers from start to finish. Sales guy on Sunday said YES, they would too. WRONG. You personally have to contact Federal Communications people & confirm you want to change providers. They send you a PIN number... then installer told me to wait until it happened. Lucky I got nervous in a couple of days.... got in tough with TP, who said " oh, no no" ---guided me thru' setting up "micuenta" and then thru' applying (PIN no. etc) for the change ("portabilidad"). Good news is phone changed between that date --Aug 31 -- and Sept 2. (4) The remote for the TV portion is.... for people like me.... a nightmare..... as is the process to go back and forth from TP to Firestick. Have it now, but took visit to friend's house because installer, when giving g directions as I wrote them down left out a bunch of steps 😒. Apparently you can phone and get "tech support" and someone will walk you thru it, but after a LONG time on hold I gave up. CONCLUSIONS TO DATE : Would we do it again..... yes. But really would have preferred to avoid a minefield of problems for 4 days running. That's why I'm posting today. IF you want details about any/all above, send me a PM with email or phone and I'll be happy to talk.
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