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  1. I'm writing this on behalf of a friend of mine. He received a phone call purportedly from Telmex, conducting a "customer satisfaction" survey. He was asked a series of questions over a 20 minute period regarding his Telmex internet service. The caller said that Telmex is now replacing modems every three to six months, and that a repairman will be visiting the next week to do the replacement. Because he was asked no obviously personal security questions such as for account numbers and passwords, etc., and the caller ID indicated a local (same area code) call, and because the
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