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For anyone interested, we renewed our Mexican passports today for the first time. Things have changed a little and surprisingly, for the better. You have to call for an appointment. There is a website for appointments but at the moment it only works for Mexico City. The office to choose is located at Plaza Patria, north of the Country Club between Av de las Americas and Avila Camacho. After spending a lot of time getting copies of different sized cartas, they didn't even look at them. Once your docs are examined and OK'd, you're sent into a noisy room with about 200 people either sitting or standing. Since there was no signage or help you have to figure out that the line for drop off is on the right side of the room in a roped off area with a single row of chairs. Think of the snaking chair car tag process in Chapala before they went online. There were 6 windows with employees taking your docs, making notes and in short order sent you to the second waiting area, that being for the photo, retina scan and signature. No more fingerprints. Names are called over the PA system sending you to one of many photo stations. If you're tall be prepared to bend your knees a lot because the camera setup is rigid and not designed for you. When that is complete, you're sent to the final waiting area for your completed passport. The lady calling names wore a mask and couldn't project so with the PA and noise from all those in the waiting area it was impossible to hear her. Often, she identified people by the photo and called them up. With a couple of signatures and about 2 hours after we arrived, we walked out with renewed 10-year passports. If you're over 60 the passport is half price which is $1,890 pesos.