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Showing results for tags 'check your account!!'.
Mystery charge showed up last month when I checked on line..... $315 pesos plus IVA. Kind of shrugged. Then showed up again THIS month when checking today. Called bank. "It's a monthly charge if you do not maintain minimum balance of $200,000 pesos, Señora..." "Since WHEN???" "Since 2 years ago Señora." "Then how come it has never shown up in the last 9 years?" " You must come into the branch Señora". Click. Off to the bank, columnar accounting book in hand with every detail of this account since 2009. Wait 40 minutes. Really getting steamed. Get in front of Manager. Show him all the deposits, withdrawals, and NO fees applied. After LONG time waiting while he talks with someone in some center somewhere, we arrive at the conclusion it's a "system error". And of course, while they put it on there pretty quickly, I have a folio number to refer to at the branch again if it does not show up as a reverse entry by Dec 18 !!! Giving him benefit of the doubt that it's only me, but in case the "system" decides to make more errors against other people, if you have an HSBC account better be checking it out!