I’m in the middle of my 3rd two year contract with AT&T and TODAY I was cut off by AT&T. They are trying to not honor my contract dated June 6, 2022 for 24 months. They argued the person that made the contract is no longer there; it was a promotion that no longer exists; their system shows it’s only for 12 months, and other BS. I had in hand my original contract and still after arguing for 1/2 hour, I was not able to speak to a supervisor. The woman said AT&T would get back to me via email within 24 or 72 hours.
The woman wrote on my receipt “Payments only 12 months” and I immediately grabbed her pen out of her hand and said “Do NOT write on my contract!” I scratched out what she had written. The amount I had paid in 2022 was $5,835.00 pesos. In 2020 I paid 5,688.00 and in 2018 I paid 5,388.00.
Sounds as if I am going to have to go to PROFECO if I do not hear back from them this week. Any suggestions for me will be appreciated.
I had been satisfied with their service for 5 years, until today. Now I am totally without service.