divad

I have just spent ANOTHER 3 hours trying to log on only to be put through a nightmare of saying my name is taken,the password is invalid,and finally given a 15 word password that didn't work the first 2 times.I have been a member for YEARS and this happens at least once a year .I am hopeless to explain the horror of trying to contact ANYONE about this problem and make sure this NEVER HAPPEN...