I have found that when you go on Chat you need to use a VPN to hide where you are at. They told me they couldn't help me until I returned back after my vacation. I think I had a newbie going by the book.
Just west of the 7Eleven lakeside is a large (i think) yellow rental place, usually with a sandwich board sign & bits of equipment outside. They deliver it and pick it up. Last year they charged our friend $250p.