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GDouglas

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  1. NOTICE — It's automatic. No WhatsApp number is needed to add TotalPlay to your WhatsApp contacts automatically; The WhatsApp app supports automatic conversation starts launched from the iPhone web browser and the Android web browser. Though you can manually add a number if you wish via the newly-found WhatsApp number (which may or may not be universal). Do this once you've got an account number (e.g. by applying for an installation online first, or by WhatsApping a tech support individual, such as that number) First Time Only: Initiate first WhatsApp conversation with the tech support robot 1. Go to https://www.totalplay.com.mx/ in the web browser of any device (phone, PC, Mac) that also has WhatsApp installed. 2. Scroll down to the very bottom and tap/click the WhatsApp icon at the very bottom (next to social media icons). It is A VERY TINY LOGO ICON Or simply click this link: https://api.whatsapp.com/send?l=pt_br&phone=5215515798000&text=Hola%2C+Asistente+Virtual+Totalplay&lang=es 3. TotalPlay is automatically (permanently) added to WhatsApp 4. You will start aconversation by hitting Enter on a "Hola" message, creating a chat history in your WhatsApp that you can go back to anytime in the future. 5. Your first conversation will have a prompt for a 10 digit account number (spanish "10 digitos") 6. Type a reply with just ten numbers and no words. 7. You gain access to the tech support robot. This is just one-time steps; you don't need to repeat the above steps once you've done this already. Every Time: Talk to the WhatsApp tech support robot to get a human chatting to you Say "Hola" to the TotalPlay chat in your WhatsApp to wake up the tech support robot which will prompt you with some menus. Can be by PC or by phone Go through menu item 3,4,1,1,2 to get a human. 3. "Ayuda técnica 👨‍" = get technical support 4. "Otro tipo de ayuda 👨‍" = other problem 1. "Si" = are you home / ¿domicilo? 1. "Si" = do you have a failure / ¿falla? 2. "No" = Problem solved by resetting modem? / ¿Problema resuelto reiniciando el módem? Now you're talking to a human instead of a robot! Occasionally, it skips some steps (doing only step 1 and 5).
  2. Your method works fine. But there's two methods of WhatsApp to TotalPlay: 1. Direct WhatsApp to installation TotalPlay technician (one person), has phone number 2. Central WhatsApp to centralized TotalPlay support (central office), skips phone number If you don't have both, then make sure you've got the central one too. For centralized WhatsApp to centralized TotalPlay support (required for doing things like instant speed changes and price changes) -- It’s a tiny WhatsApp icon at bottom of all Totalplay.com.mx pages. After a one-time click, you can continue using ANY WhatsApp apps, whether phone or computer. Here is a screenshot: However, I can save some forum members some steps: I right-clicked on the icon at totalplay, and selected "Copy Link", and have pasted the automatic WhatsApp link here: Automatically Start WhatsApp Chat With TotalPlay https://api.whatsapp.com/send?l=pt_br&phone=5215515798000&text=Hola%2C+Asistente+Virtual+Totalplay&lang=es You need WhatsApp installed on the same device you're viewing chapala.com with, in order for the above icon/link to work. I use this central TotalPlay robot that I use for instant speed changes (switching between the common $579 plan and the luxury ultrafast $2299 plan). Or even renting the luxury faster Internet plan for just 2 days or 7 days (TotalPlay lets you do temporary speed upgrades!) No WhatsApp phone number needed for this particular WhatsApp robot that I use for post-installation stuff like the speed/price changes. (I tested these instructions and you don't need a computer; you can do this from Safari browser on iPhone)
  3. It’s a one time action. After clicking and initiating first message, you can resume the conversation in the regular WhatsApp only on the phone. You can do it in the Safari browser of your iPhone, or the Chrome browser of your Samsung Galaxy or Android phone. These browsers will automatically launch WhatsApp everytime you tap a WhatsApp link (icon) on Mexican websites!
  4. Testing video chats two FTTH connections (one in Canada, one in Mexico) - TotalPlay 500/500 in Mexico - Bell Gigabit Fibe 940/750 in Canada I can confirm this produces cinema studio quality video chat, if you’ve got over 100 megabits per second in both directions in both countries. Television studio quality video chatting works great between Bell Canada Gigabit Fibe and Mexico TotalPlay! There’s enough bandwidth for true 4K 60fps video chatting (if you choose the right apps). I just did a test, because my spouse is still in Mexico while I’m back in Canada, and I can transfer hundreds of megabits per second house-to-house in both directions. It’s pretty much TV studio quality bandwidth between my homes! It’s a hoot to see my face better-than-Netflix-quality in FaceTime chat (From a 2020s iPhone (in Mexico from my TotalPlay) to another 2020s iPhone (in Canada on any Bell Gigabit FTTH), creates perfectly smooth 30fps chat with cinema-quality FaceTime!!! !!! Assuming your iDevice is 2020s or newer with the latest iOS. If you have 2020-and-newer smartphones on both ends in both countries running off 11ac WiFi, it’s quite easy to get studio-quality video chatting — e.g. FaceTime-to-FaceTime will do true 1080p video now. And some 4K video chatting apps has come out too. Cinema quality video chatting doesn’t work (yet) from Facebook Video. But FaceTime from a 2020s iPhone in both countries on their FTTH’s produce cinema quality FaceTime! (Recent phones, latest iOS) You can even AirPlay the FaceTime onto a 2nd TV for a big screen FaceTime, and the quality is still better than Netflix quality. No pixels, no smearing, no blocks, no compression look, just perfect looking frame rate with perfectly sharp video. (FTTH on both sides, latest phones, choosing the right video chat apps, 11ac WiFI)
  5. This may not be TotalPlay’s fault. It is possible that Telmex (and Telcel, a subsidiary of Telmex) is playing dirty sheninigians making it difficult for Telmex lines to call Totalplay. Telmex might be scared of losing business to TotalPlay, and may have conveniently “let” this Telcel calling defect happen. Telmex may theoretically be doing this to buy time to try to keep you while upgrading your speeds to fiber, they seem to be upgrading more parts of Ajijic to fiber. For ordering TotalPlay, the best thing to do is to order the install at the online website and discuss the installation through WhatsApp. There’s two main ways to avoid the phone call thing: - Order online and/or by WhatsApp - Order by texting the # on your TotalPlay advertisement flyer Once you’ve ordered online (or by texting), get the account number you’ve been assigned for your pending install, then register it through TotalPlay WhatsApp through these instructions and you can get progress reports / reschedule install appts / change speeds / etc thereafter. The same account number can also be registered via mitotalplay.com.mx too (the online payment portal) for a good buffet of online payment choices including foreigner-friendly PayPal. I never made a telephone call, ever, to TotalPlay (I executed installation via WhatsApp) P.S. I am keeping my Bell GIgabit Fibe in Canada. I can do HD and 4K video chatting between Canada and Mexico now (newest iPhones have 4K video, and a 3rd party app can turn iPhones into a webcam for WIndows laptops. Or you can AirPlay/Chromecast your video calling to a TV). FTTH on both ends in both countries is a gamechanger. Yes, it means I‘m paying for FTTH on both ends but it’s quite handy for my work too.
  6. I don’t bring TotalPlay to Canada. I am renting the house all year even though I only live there half of the time. I’m keeping TotalPlay activated. Just simply: (A) switching to the luxury $2299 peso plan (500/500) whenever I live in Mexico (B) switching to the basic $579 peso plan (40/4) when away from the Mexico place. This helps my Mexico guests (friends, etc) to keep WiFi Internet access whenever we’re not in Mexico to use our TotalPlay connection. It takes only 15 minutes to switch speeds via a WhatsApp chat with TotalPlay. On their end, they just press a button to change my fiber speed and price darn nearly instantly. No technician needs to visit. I have already successfully downshifted my speed to the cheap plan, and already back in Canada at the moment, with others using WiFi merrily at still-decent 40 Mbps speeds while I am away. Try that with any other Mexico ISP! You can’t switch speeds that easily & instantly as with TotalPlay!
  7. I have no contract or installation fee (maybe because I got it early). For the promotion, I changed to 500/500 which replaced my double-speed promo (40 Mbps -> 80 Mbps) before I could activate it. Oh well -- the promo speeds were not as important to me as getting the fastest. Switch to 500 Mbps while I am in Mexico, switch to 40 Mbps when back in Canada, with just a single WhatsApp conversation. Currently, I'm going to be back in Canada shortly now that I am Pfizer-vaccinated (courtesy two side trip to USA), so I'll be testing the speed-downgrade shortly. TotalPlay can just press a button remotely to change your Internet speed!
  8. Actually, you can! Just indirectly. If you prefer to pay in cash -- you can pay the TotalPlay bill in cash via OXXO. (Or at Walmart). I decided I preferred to pay via my Canadian card via PayPal (which TotalPlay supports). If you have not yet, register for your "My TotalPlay" at https://mitotalplay.com.mx and you literally have a real half hundred ways to pay!
  9. Not exactly true. There's a roundabout way: You can use PayPal to pay via your foreigner credit card or debit card. TotalPlay also supports PayPal. I had no problem paying with my foreign credit card that way. Here's the payment methods in Chrome's Google-Translated English: Also, here's the flexibility of non-PayPal payment methods, for those wondering: Also my Canadian VISA Debit card works fine at all OXXO's, as an alternative to PayPal. There's so many ways to pay for TotalPlay. Things might be more inflexible at the Walmart booth. I ordered my installation appointment by WhatsApp (+ Google Translate) instead and paid cash to the installer in person for the first month. I never went to Walmart which might be demanding a MXN credit card for first month. There's other ways to order Total Play instead of Walmart. No Mexican credit card needed for Total Play! Instead of the walmart booth, try WhatsApp-ing the phone number on your Total Play flyer that you got. Or apply online at https://totalplay.com.mx/paquetes which probably will offer a choice of the same payment methods.
  10. Easier to do bill payment at any OXXO convenience store. Easy peasy. OXXO also works with my domestic credit card and VISA debit, or you can use cash. They also let you pay online shopping invoices too, there at the convenience store another way how you pay for Mexico’s Amazon (Mercado Libre). Once you get the hang of it, OXXO is easier than paying bills at a bank in your home country.
  11. UPDATE: Speed Upgrades Occasionally May Not be Instant (may take a few minutes) One warning, if you WhatsApp them to change the speed of your connection, it takes about 10-20 minutes for speedtests to "stabilize". I kept getting lots of 300/300 tests and 300/30 tests before it stabilized to 500/500 -- depending on the modem. If you have lower speeds like 40 megabit or 100 megabit, it will briefly "boost" to far beyond, e.g. 200-300 megabits per second for the first second, before bouncing backwards to the 40. It appears to be a software-based speed cap where the fiber is a fast bucket (500+ megabit native) and the plan you're paying for caps the speed of the fiber. The "boost" speed is useful for speeding up web page clicks though -- web pages seem to load roughly equally as fast between 100, 200, and 500 megabit. But sustained download speeds will require paying for the speed. I had to WhatsApp TotalPlay again when it lost symmetric feature (upload speeds went back to slower non-symmetric) but after some WhatApp attempts, it worked fine! During a longer-than-usual speed change -- make sure your WhatsApp is on an alternate Internet connection, just to be safe -- switch to WhatsApp on your phone with LTE=ON and WiFi=OFF if your desktop Internet disconnects (WhatsApp is very good for device switching). Then when TotalPlay reconnects, switch back to your desktop/laptop WhatsApp. But during initialization, especially if the Internet is offline for a few minutes (PON light blinking) while they upgarde your speed -- speedtest will be VERY wonky -- 500 megabits per second then declining to 10 megabits per second then bouncing back up to 100 megabits per second. But waiting about 20 minutes later, the modem configuration finished propagating and it normalized to symmetric speeds. Give the system time to transmit the new modem-speed configuration -- sometimes it takes a few minutes and you may have to say goodbye on WhatsApp to see how the modem speed normalizes after the call. I was able to get them to hold for 5 minutes while I repeated a few speed tests. Some of the less experienced tech support wasn't aware how long the speed-changes sometimes takes to propagate the system. If this happens, tell them the speedtests are strange (after the "instant" speed upgrade) and that you need 5 minutes to see the system stabilize. The speedtest will be random/confusing for the first few minutes after a speed shift.
  12. This gets more complicated if you have an “Inc.” (Corporation), earning into a Canadian biz account, only telecommuting to your existing Canadian office, not yet a resident, and some of your freelance workers are in your home country. Consult an attorney. Just the cash flow paid from your home country’s biz bank account, to your Mexican account may be taxable (what you pay yourself). But the taxes can be deducted away from your Canadian taxes. There is conflicting advice if you spend only from your Canadian account at Mexican ATMs or debit, etc. Things are murky here - I’ve heard many say you’re not subject to anything in a situation like mine when just visiting and no residence/RFC/etc yet, but when there’s a path to residency and many months a year, get things properly squared away. Consult a tax attorney to avoid the mousetraps. There are many hidden lines that trigger. A one week stay in a hotel telecommuting to your existing job, blending into a office in your MX apartment with your MX bank account year round. The red line occurs somewhere in between these two extremes, and you should know where the lines are.
  13. Even this iPhone/iPad user (me) has to use a Google Translate product in one form or another (the app). It’s more well-integrated on Android. Google automatic language translation has improved a lot over the years.
  14. There's also a less-well-known solution for SIM cards physically located far away from you... This post may not help you at this time. But it will help other people with the same problem. Web boards are read by hundreds or thousands of people! Via the Spanish-speaking Mexico chat robot, select 8 (Recharge), then it will ask you to visit couple of websites. Intentionally ignore that specific advice. When it asks you if it fixed your problem (in Spanish), tell it "No" (did not fix problem) and the chat robot will transfer you to a AT&T Mexico human who can refill for you! Be prepared to chat to a Spanish-speaking AT&T support, with Google Translate. Easier on a computer, so you can translate faster in two browser windows (facebook.com/messenger alongside a translate.google.com window side-by-side on a desktop computer) If somebody else has the phone running with the SIM chip, ask them to give you the 15-digit IMEI number (Settings -> General -> About -> Scroll Down -> IMEI). If the SIM chip not already inside a phone, tell your friend to photograph a zoomed photo of the SIM chip and send you the number or the photo (SIM chips has display 3 rows of 5 numbers printed on them -- that's the chip's 15 digit IMEI number) Armed with the IMEI number, it is now possible to refill a far-away SIM card not in your possession! So in this case, 3-country catch-22 is possible to solve: ...Somebody physically in Canada on a Canadian Internet connection ...can refill a distant AT&T Mexico SIM card ...that is physically located in United States in family member's phone. Or if you can't speak spanish, launch Google Chrome, and: 1. Start the chat first via facebook.com/attmx -> Message with a "hola" message. 2. Then immediately afterwards, go to facebook.com/messages to continue chatting in a bigger browser window. 3. Get a little help from the Google Chrome translator, by right clicking every message to translate them. The great thing about chats is you can be slow back-and-fourth. This buys you time to use Google Translate in the middle of a live Facebook Chat.
  15. Try facebook.com/attmx -> 💬Message Have this information handy: 1. Your MX phone number 2. Your IMEI number (number printed on surface of SIM card) TIP: Sometimes the numbers on the SIM chip are too tiny to read, just use your smartphone camera to magnify the numbers! If you can't write Spanish, use Google Translate as necessary to chat to them in Spanish I figured out a problem this way. My AT&T stopped working because I ran out of data allowance, but data started working again once the billing month rolled over. For your situation, it might theoretically be possible there is a monthly limit on number of roaming minutes / roaming texts while physically outside of Mexico. But I have not confirmed that part. I could refill extra data via "8. Recargas" on the AT&T Mexico Chat Robot at Facebook.
  16. I know dozens of new residents are having problems finding easier ways to pay bills! To other readers (Xeno / Cronopio / etc): You don't need an app to pay online! If apps are having problems, this is an additional method for new residents of Lake Chapala area: Instructions for New Residents 1. Get Physical Copy Of Telmex Bill (first-time only) If you have never done this before, get a physical copy of the Telmex bill. 2. Go to Telmex website in any web browser, desktop or mobile Google Chrome is preferred, because it has a language translator built in. Go to https://telmex.com and click the "Person" icon 3. Enable Language Translation If you're using Google Chrome, you can translate the page: 4. Register if you haven't yet If you do not have an online-payment account yet, register first! That's where your physical bill comes in handy. If Telmex is in your landlord's name, just make sure you get your landlord's permission to register to pay the bill online. 5. Log into your Telmex Page Use the password you registered the account with in step 4. "Forgot Password" is also a great way to reset your non-working password too, if you have access to the email. 6. Pay The Bill Now you can easily pay for the bill! 7. Payment Methods Accepted The next page doesn't translate successfully, but it's still easy to click: 8. Card Information Screen. Future Telmex bills become downloadable in PDF format. So you can save trees, too. Hope this helps!
  17. I am still learning Spanish but talk to a lot of Spanish-only people on WhatsApp. Recently, I used WhatsApp to get TotalPlay Internet installed (new Lake Chapala optical fiber ISP). I was able to pull it off with no phone calls. What's the easiest method of translating WhatsApp conversations as automatically as possible? Current Method: WhatsApp via Chrome Browser I use the phone, but it's faster to translate via desktop Chrome browser with https://web.whatsapp.com because Chrome has a built-in automatic translator. So I begin chat on the web-based version of WhatsApp. Spanish WhatsApp Chat in Google Chrome Many services can help me fix problems in Spanish: Activate Automatic Translator It is sometimes difficult to enable the automatic translator on https://web.whatsapp.com because WhatsApp replaces the right-click menu with its own custom menu. Also, the translate icon is missing from the browser bar at first! SOLUTION: If you right-click the EMPTY area near the top of the chat, then IT WORKS Then I use Chrome browser to force translation: 1. Right-click on the empty area at the top 2. Select "Translate to English" Now you can read your Spanish chats as if they were natively speaking to you in English. This works for the remainder of the chat session, as long as you do not close the browser window. English-Translated WhatsApp chat Sometimes New Messages Are Not Translated To fix this, 1. Click the Translate icon. 2. Then switch back and fourth (Click "Unknown" then click "English"). 3. That will refresh the whole WhatsApp screen into 100% English. My Method of Responding in Spanish: Copy+Paste from Google Translate Even though the chat "looks" like it's in English, the chat is still in Spanish -- the browser is simply automatically translating English to Spanish. So I have to type in Spanish back. I'm not good yet in Spanish (still learning), so I have to use Google Translate (translate.google.com) and use copy+paste to WhatsApp then hitting Enter to send my chat message. If you are still new to Google Translate, double check translation in both directions (click the ↔️ button two times) to make sure your original English isn't scrambled when translating back. This works very well most of the time for English-Spanish verification, as Google Translate has become very good with this language pair. When you paste into WhatsApp, your typing will be translated to English. However, if you do not start typing more text after your Copy+Paste, then hitting Enter on your pasted message will send the original Spanish to them. And they will be able to understand what you are trying to say. TIP: Use two browser windows side-by-side, one for Google Translate, and one for WhatsApp. So you don't have to switch tabs. That saves one step. Tips Wanted - Any Solutions for More Automatic Operation / Faster Responding in Spanish? I am computer literate and software developer -- but this is a new frontier for me, being my first snowbird year. I have researched and there are some third party software and browser extensions (Chrome Extensions), but I'm a little leery of installing too much third-party software -- so that's why I am asking you (Chapala Weboard audience), what's your favourite software for responding? Faster than switching between two windows, and faster than Copy+Paste? Do any of you have software that allows quicker responding to WhatsApp without copy and pastes? What's your favorite method of translating WhatsApp automatically faster with fewer steps? As I am still relatively new around here, I'd like to know what techniques for easier Spanish WhatsApp chatting you use while you're still new to Spanish.
  18. I registered my Telmex line at www.telmex.com which allows you to pay online. I have both Telmex and Totalplay installed at the same time for redundancy. The landlord pays Telmex and I pay for my Totalplay connection. Totalplay is a new ISP that became available in Ajijic this month. Totalplay is much faster though for me (500 megabits per second download, 500 megabits per second upload)
  19. Symmetric activated! I’ll enjoy this for a month. Will downgrade my speed (no speed change fee) when I return to Canada before coming back next falll. All upgrades were done 100% on WhatsApp, no phone calls or visits. Ok, I’m all done for now! Hope my journey helps other snowbirds obtain TotalPlay more easily!
  20. I did a real-world test downloading a game on Steam (over WiFi to a computer in same room) The bandwidth is genuine and representative of the 500 megabit speed.
  21. Finally! My 500 megabit upgrade is now activated. Here's my speedtest of 500/50 from my iPad Mini WiFi I am testing via a TPLink Archer C7 router connected via Ethernet cable to the TotalPlay router (the one with the fiber modem). I turned off the WiFi on the TotalPlay router as it's only a two-antenna WiFi router that doesn't have as good a signal as a mid-range or higher-end separate WiFi router, the ones with more bigger antennas. 500 megabit speeds are usually best via direct Ethernet to a computer though -- I'll do some tests with Ethernet. From iPad (in same room as Archer C7) From laptop (same room too) I'm going to WhatsApp to activate the symmetric soon!
  22. Early today, I was able to instantly upgrade 40/4 to 40/40 via WhatsApp Before / After The upgrade was instant. My optical modem (the included TotalPlay WiFi router with built-in optical network terminal) disconnected for about 15 seconds, and reconnected at a new speed 40/40 instead of 40/4. Update on my ongoing attempt to "temporarily" upgrade to 500 megabit/sec: I'm gonna try 500/500 symmetric for 1 billing month -- I was told I can have it for just 1 month (perfect timing for my June return). Might as well pamper my Internet connection for 1 month before I return to Canada. My plan is to downgrade 500/500 back to 40/4 after mid-June. I was told there is no fee for downgrade. I'm in the midst of attempting a instant upgrade via WhatsApp -- let's see if instant speed upgrade works. EDIT -- UPDATE: My temporary upgrade to 500/500 megabit is on hold for now -- sounded like there was a firmware issue in the system preventing an instant 500 upgrade at my location (not sure if it's the fiber distribution boxes or the modem). I'm going to try the 500 upgrade again on Thursday -- I might be the first person to have attempted 500 Mbps in Ajijic. (Anyone else with 500 megabits?) For now, happy with 40/40.
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