I applied for Canadian citizenship, both parents being born there. August 23, 2019 I received a call from the Consulate in Guadalajara from a woman who said "John, you are now a Canadian" after waiting about 16 months, when told 8 was average. I paid my money and took pictures and because the certificate never made it to Michigan to get sent to me down here in Mexico, I added a local address, the Ishop. Then I got an email stating it got lost and I must reapply. As my Fathers birth certificate was used. How and why can I reapply? Why?
They are closed in Guad now. I am on a small pension. Can citizenship be taken away because of a bureaucratic snafu?