14 hours ago, La-de-di said:

I have complete faith that Ron Magen does his utmost best - as well as above and beyond - to solve any problems. But I have only been using his services for the past 12 years or so - can't speak to before that time. I don't think it's fair to post negative comments in an open forum about how you think he hasn't come through for you.  Sounds to me like he cares and is doing all he can.  We are all only human (for now, anyway) ... 

Part of Ron's email to me and APS engineer .....

At this time, since APS has not resolved it and Sr. Smith is very frustrated, Gustavo, STI will withdraw, and we ask you to take over fully in this case.

12 hours ago, Go Solar said:

For full info to all interested, the energy production of this system has not been affected.     There was a data issue from one micro-inverter, that part is correct.     STI contacted AP Systems the mfr and a replacement micro was supplied and installed under warranty.     The energy output and production from this one is also correct, however the data connection is still not showing.    STI has worked diligently with APS on behalf of this customer and so another micro has been authorized to try to resolve the data communication issue and should be installed shortly.    It is important to note:    Not a  kWh of energy production have been lost, there has been no impact with CFE as a result of any of this.      If this customer chooses to, they are free to pursue this on their own, STI has 16+ years continuous service to the lakeside community with top ratings and reviews and referrals and repeat clients and prides itself on taking great care of any and all issues but will not be denigrated or dragged through the mud in a public forum (by a understandably frustrated person who nonetheless has NOT been financially impacted by this) when working to resolve an issue that it is not responsible for.           

STI pulled out of the customer service and we are left hanging

9 minutes ago, Kiko said:

I had a problem with a different solar vendor.  I finally emailed/called APS in the US after the APS importer in Mexico failed to answer my emails/calls.  Within a few days the installer came and tested all of the APS mini invertors.  They were good but we had some defective panels.  So another two months of getting authorization from the Chinese manufacturer to replace the panels under warranty.  You might want to try Profeco. 

https://mexlaw.com/know-consumer-rights-mexico/

Thank you for the reply. Profeco is my next step. I am even thinking of getting my lawyer to talk to STI and Ron Magen. 

On 8/28/2022 at 5:13 AM, chapalence said:

Contact Ron Magen at STI. He goes by Go Solar here on the board.

We are extremely happy with both the solar electric and solar hot water he set us up with.

His continuing excellent service is a rarity, IMO. It's worth gold to us.

I would not recommend STI anymore. I have a problem with the unit that reports the production and it has been months now that nothing gets fixed. The one inverter was replaced with no success. I have send numerous emails and if there is a reply it is usually another excuse about a company called AP Systems. We bought from STI, so I guess they just pass the bug elsewhere.

I don't trust them anymore.

ok, thanks All Day. 58 was a while back. I checked 2 minutes ago, now getting 25

Yes, I plugged in an ethernet cable and get 58 max ... still not 70.   Is it ILOX modem problem then ?

What model TPLink do you have ? I found this on Amazon (USA) for $64

TP-Link AC1750 Smart WiFi Router - Dual Band Gigabit Wireless Internet Router for Home, Works with Alexa, VPN Server, Parental Control&QoS (Archer A7)

Thank you All Day

Thanks for all the advice. Yes, we are trying to use wifi from their modem.

Looks like a router is the way to go. I am just not familiar with installation of it. Where do I buy a ASUS router and how is it installed, please ?

Thanks again for the advice. If this will greatly increase the wifi we can finally start thinking of getting Wifi TV

The internet speed is junk. The TV is not even on and I got 13 MB minutes ago instead of the 70 MB according to the contract I signed. I sent another email to noc@mail.ilox.mx ... still no reply.

This is just another ripoff

We had our service installed a week ago after a long struggle to get it done. They said that I have to pay for the cable because the box is down the street. They did not run the cable along the posts and then right across to the house. Instead they ran it down the middle of the street through trees with thick and thin branches which will damage the cable during these heavy winds in summer during thunderstorms. It also lay on top of power lines.

I talked to installer but he ignored it. If I have to pay for all that cable they should install it the correct way according to my wishes since I pay the bill.

Also, our contract we signed is for 70MB, we are lucky to get 20 MB. Even if I sit right next to the modem. Also, the TV streaming is really bad.

I have sent numerous polite emails ... needless to say there is no response.

Think I will give it a month and then not pay for anything, They can cancel the service and collect their modem. Back to Telecable (Izzi) ... cheaper reliable 10MB internet, better TV reception plus a phone .... all together cheaper and better service than ILOX.