I just returned from Ilox. I am trying to pick up my refund check which might come "in a week or so." A friend of mine had to make four visits before his check showed up. In any event, Ilox has an envelope full of return checks that haven't been picked up yet. I counted at least 14 as the clerk went painstakingly through the pile. What is even more galling is that every time you go in there you have to wait in line as new signups are made and promised fast installation. I am sorry I wasted almost 18 months hoping I would someday hear from these people.