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About Susan111

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  1. Thank you! When you say Michoacon tech support, is that a person at the Ajijic office?
  2. Hi Everyone, We have Ilox fiber optics set up in Chula Vista, but have been attempting to reach support for a couple reasons. First the upload and download speeds have been well below what the original contract was set out as (so tech support), plus we are requesting a credit on decreased service over a period of time. After attempted calls to the Ajijic office and Guadalajara office, nothing has really moved. If you have had any success or additional ideas that might work, I would love to hear your thoughts! Thanks so much, Regards, Susan
  3. Hi everyone 🙂 I heard there was a recent change to the quarantine restrictions in Chapala. So, am interested in finding any official or semi-official announcement that confirms this; namely that everyone including those 'high risk' are allowed to go out now (provided they wear a mask). If you read something similar, please let me know. Thanks so much! Susan
  4. Thank you so much! This number is the Ajijic Telmex office direct line? When you say "I just set up another service in Chapala" - are you meaning that Telmex has opened a new office in Chapala?
  5. Hi there, We cancelled our Telmex service in February, after moving over to Ilox, and normally used the Telmex Ajijic office when issues or questions arose. A bill just arrived from Telmex for that closed account that has an incorrect charge on it, and we are trying to reach them. We have tried online chat, and instructed to try the phone line. We have tried several phone numbers, but the calls drop after many attempts. When last there (last week) there was a sign that said the office was closed during quarantine. I would be interested to know if you may have heard any news about the Ajijic Telmex office re-opening, or any other successes reaching a Telmex agent? Grateful for any ideas you may have Susan
  6. Hi there, I have read this over, and am unable to see anything about whether cleaning / gardening staff could return to work. If anyone sees a clear guideline in this or another report, please let me know! Also, there is no mention about whether people can go out again for reasons other than "essential". Is this something brought up in another report? Thanks so much.
  7. Thanks so much SunFan By office I gather you mean the homeowners association, but let me know if you had something else in mind. When I read your message, I was interested in 'how' you were finally able to find the septic tank location. The guys are out digging right now, and so far haven't found it. We are searching for the blueprints, but they might not be helpful as you found. Any thoughts are welcome of course.
  8. Hi everyone, We have a house in upper Chula Vista and are attempting to find its blueprints, because of a septic system issue on the property. I'm interested in knowing if you may be aware of ways blueprints for properties in this area can be found - for example, could the municipality keep copies of them, or something along that line. Any thoughts are welcome! FYI, we've already checked our local homeowner's association. Many thanks, Susan
  9. Hi there, Thank you for this! I'm searching for a solid source of news (English) to provide any major updates about the Covid situation in the Chapala / Ajijic area. Major news to me is, for example, is the government changing or implementing any new measures the public needs to be aware of; any major changes in infrastructure, etc. Any thoughts on this are very welcome! Regards
  10. Hi there, I am thinking of having an iPhone shipped from AT&T in the US to Ishop & Mail via the Lima Loop address in Laredo Texas. Of interest is if anyone has had any experience doing this, and shipping some kind of more 'expensive' equipment. Would love to hear your thoughts and any advice you might have! Regards, Susan
  11. Hi there, I will be renewing vehicle registration for a friend this month in Chapala, however have heard conflicting information about what is required for this. What I understand is if I have the plate number, the vehicle owner's full name and DOB, that is all that is required to renew. I don't require to bring in past years receipts or copies of receipts for this process. Any thoughts to illuminate this would be appreciated! In gratitude, Susan
  12. Hi there, There is a form at the Canada Consulate I need to fill out called the Form PPTC 028, Acknowledgement/Consent to provision of passport services for a minor child, which is done at the nearest consulate in Guadalajara. But I am interested to know whether Canada Consulate services are offered in the Chapala/Ajijic area similar to those offered in Guadalajara? If you have any knowledge of this topic, I would greatly appreciate it! Thank you!
  13. Hi there, I've been looking through posts on this site for info about changes to wage policies in Mexico, and see there's different or conflicting information. We have part time (a few hours per week) cleaning and gardening staff, who have worked for us over a year, and have been giving them an annual raise of 5 pesos per hour in December, plus an annual 2 weeks Christmas bonus / vacation pay before December 20th. I'm not clear however, what is legally required versus optional these days. If there's important legal requirements we should know about, for example, if the required increase in hourly pay has changed, or the Christmas bonus requirement (if there is one) has changed, I would appreciate your thoughts. Many thanks, Susan
  14. Wonderful! So you were able to get a credit card with Intercam in Ijijic?
  15. Good to know, thank you! One of the things I've seen so far just from speaking with banks, is without a credit history, its difficult to prove that without having a credit history in Mexico. Was this part of the process easy as well?
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