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Dubhead

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  1. Glad that things are not as busy at the recuadadora office lately as it may be that someone will have to go there on my behalf after all. The problem is not with the lookup of the information on the website, I enter the correct info and it pulls up both the license plates I am trying to renew. It is simple failure of the processing of payment. They use BBVA for this apparently, my bank card is VePorMas bank. It provides and error message that it does not recognize the card/bank. As mentioned earlier, I paid with this exact same card on the same website last year for both plates, no problem. The card is valid still and not expired, used the other day on Mercado Libre. This seems to be the typical online payment processing challenges both local and state governments seem to run into. No one to really get in touch with about it either. Así es la vida!
  2. As I am out of the country for a bit, I tried to use the Jalisco website to renew my plates for a scooter I have and receive rejection notice from the website indicating that the transaction was rejected and to use another card followed by a second screen saying that it is not possible to identify the institution making the request. Really strange and frustrating since I used the same card, same website to renew successfully last year (2023). Card is not expired and is valid, bank is VePorMas and this is only Mexican bank/card I have. Will not be possible for me to go in-person to recuadadora office to pay for this (unless I enlist a friend's help). It is such a comedy of errors how inconsistent the government websites are at being able to successfully process payments. Found this to be the case with SAT in the past too. I tried my usual strategies also of putting the website in all my browser's exceptions list (not blocking anything) as well as trying private sessions in multiple browsers (Chrome, FF, Brave, Edge, Opera) and trying with and without VPN for MX. All same result which leads me to believe website cannot actively confirm card info since it never gets to point that BBVA sends transaction info to validate to the bank (had bank confirm this). I have also tried this since January, once a week and sent messages to Jalisco government web team about it with of course no reply. Governments like accountability and compliance yet cannot make procedures that allow this to be done simply. Problems like this exist everywhere, not just MX. Anyone else had similar issue and ideas? Obviously solution is to send some poor soul to wait at recuadadora office in line to do this on my behalf.
  3. iLox service in Ajijic (and Lakeside areas) has been compromised by a hack as we have been informed by two technicians with iLox. We have had our service down for a few days so far which has been very unfortunate following the large outage on Monday. Ironically, our iLox service has been very stable in Rancho del Oro for quite some time with no real issues. Had noticed after an outage about a month ago of a few hours (the second outage we had experienced since we started the service in June last year) that speeds declined a bit and never were quite as good. Were told they were adding some additional main fiber lines to expand bandwidth capacity in the lakeside area and that it may have been affecting their peering (ISP routing) for various services which would control some of that bandwidth loss. In any case, it has started to sound like tons of excuses being made for their inability to respond to their infrastructure's needs. As many have mentioned, having a backup to this service is prudent and we have been using our mobile phone (on Telcel network) as mobile hotspot but that can also be pricey and certainly not as high of quality. Am now going forward with Telmex and seeing what their fiber option is like...this is for backup, but may indeed become primary service and dump iLox if this isn't resolved. Here are their offerings: https://telmex.com/web/hogar/contratacion-fibra-optica - a bit more expensive and likely no guarantees of these speeds or synchoronous (same speed up and down) service which most fiber ISPs do tend to offer. It is ashamed that iLox has allowed this to occur (sabotage not withstanding) as this market is truly theirs to lose to the larger players and with all the significant effort that it took to get them to Lakeside. We work remotely everyday and rely heavily on video conferencing and have to upload large video files often. We do stream from providers in the evenings too...so really a typical customer. I want to give iLox the benefit of the doubt (many doubts now) to make things right, but competition is a cruel mistress and it may be coming for them.
  4. Thanks for these responses. We can return the medications easily and get full refund as our good friend is their vet, we will do that to avoid hassle of losing that investment at customs. Regarding the foods we use for our indoor-only cats (12 years old each - brother and sister), we have used both Orijen Fit and Trim dry food as well as Acana Meadowlands (sometimes Grasslands but has restricted Lamb in it). For the wet food (once a day in evening), they receive Weruva B.F.F (except any beef flavors) and Fussie Cat Super Premium which are also Carrageenan free and all chicken-based. Was informed really that Chapala had nothing like these types of foods, so it will be great to see that there are equivalents to them possible. Otherwise, we don't mind expense of bringing down a supply from time to time since we will be going back and forth a number of times a year for a few weeks to visit with family. Natasha, so sorry to hear about the incidents with your babies, we do plan on continuing to keep our cats indoors for the remainder of their lives and hope to avoid any unncessary exposure to poisons, diseases, etc. by continuing this practice. We will definitely head to Lakeside Friends of Animals shop and see what they might have. Where do we find Revolution and do we still need a prescription and could use one from NOB? Dubhead
  5. Hello, We are flying into Guadalajara on Sat. with our two cats and are trying to sort through what is okay to "import" in for them. We have all of their health care paperwork and they are all set in that regard. It is really around the meaning of what we are reading here: https://www.gob.mx/cms/uploads/attachment/file/445895/List_of_agri-food_products_for_tourist_import.pdf Maybe this list doesn't apply since it is for "tourist" and we will be entering as Residente Temporal? In any case, we just want to bring in about 2-3 14lb. bags of dry cat food and potentially some wet (humid??) canned food as well. The dry food is only chicken/turkey/fish sources and from approved country (USA), so don't imagine problem necessarily but curious about wet/canned food which may be getting referenced as humid at that link. Would like to have a bit of this too if possible and don't mind paying overweight fees but are ultimately restricted by what Mexico allows in...some combination of wet and dry food perhaps? The other concern is we have prescription medications for our cats (Revolution flea treatment) that we bought in the US for hundreds of dollars (a year's worth/monthly application) that appears to be prohibited??? We understand that there is Revolution available there, so if this will just be confiscated, we will have to figure out getting it there. There is really a lack of clarity around some of this and we have been researching for a month or so and can't really get "straight" answers, perhaps largely due to whether you enter by land or air and potentially the mood of customs inspectors. Any clarifications on this would be helpful as we know it is already going to be a pretty long day of travel. Thanks, Dubhead
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