Update:
On January 6, 2021, I noticed that our internet was not working. I then checked the Telmex phone line, and discovered that there was no dial tone. Using my Cell Phone, we contacted the Telmex office and informed them. They assured us after running some tests on our dsl modem that someone would be in touch with us in two to three days, No one contacted us, and we called them back. They apologized and said they would expedite this and get someone on it right away. We waited a couple of days, and no one contacted us. I drove to the Telmex Office in Ajijic and informed them. They apologized and said that someone would get right on it. We have called them every day since that date. It is now January 20, 2021, and no one has contacted us. We have no phone service or internet service. This is two weeks with no service, and no one has contacted us from the phone company. We moved here 10 years ago, and have had reasonably good phone service and internet service since this time. You would think that they would value a good customer, who always pays their bill on time. I am perplexed.
Finally on January 25, the phone came back on mysteriously. We have still not heard anything from the phone company. No service for 19 days, and the phone company neither offers an explanation nor an apology. This is very poor customer service, but I am glad the service is working again. The internet appears to be working well.