Same problem for my husband at the CIbanco at Laguna Mall on July 21st. Receipt and our US bank showed an ATM withdrawl, but no money received. There was a green flashing light indicating normal operations. The staff at the bank said the machine might not have had enough money in it. And that he needed to contact our US bank.
Have filed a claim with our US bank but was told it may take 45 to 90 days to resolve.
Will not be using that ATM in the future.