For the last two evenings in a row we have been unable to open Prime Video, and yet during the day we can. Tried contacting Prime Video directly, but they told me they could not help as our settings to Prime were through Amazon.mx and we would have to contact them. Well, after spending almost half an hour trying to do it, I gave up. Has anyone else had that problem and found a solution to it? We are able to open Netflix at night so I don't think it is an internet problem, but must be a Prime problem. Any help would be appreciated. By the way, we have Ilox high-speed internet.