from a FB post:
ILOX update FB post/Tom Kessler
07/16/2019 (19 hours ago)
All, if I were going to lead this project again, the only regret I have is that when it was said the prepaids would have priority, it should have been qualified with the statement: "conditioned upon Ilox being able to keep their crew and asset utilization up at reasonable levels." That means, where they've built out an area, they can install, at least 2 - 3 per day. But they weren't able to do that. so they've had to adjust to keep things financially viable. Right now they're in Raquet Club, then they'll go to Riberas, then probably back towards Joco. They're working hard. They've had some crew turnover. Because there have been issues, and the installs are a few months behind, they are reluctant to commit to specific dates. That may also be a Mexican cultural thing, but thats all it is.
If you have prepaid and are unhappy, go to the Ilox office and fill out the refund form and they'll have you a check cut within one or two days. Otherwise, they are working hard to catch up on the installs and good progress is being made. Refunded accounts will go to the end of the queue. Believe it or not, they are prioritizing, just in ways that keep asset and crew utilization up.
Your other options are to keep complaining. I don't know how that will work out. You might get a good answer. Or a refund check you didn't request. Or a lawsuit. My advice however is that you chill and enjoy this country for what it is. If you prepaid, you might reflect on the fact that payment supported a campaign that unleashed the great benefits of competition. Telmex is furiously upgrading the rest of lakeside with VDSL and fiber..Telcel Internet en Casa also said to work well now.