Report Be aware of doing business with ATT in Ajijic in Ajijic/Chapala/Guadalajara Posted Monday at 07:01 PM On 4/6/2022 at 5:35 PM, geeser said: AT&T got off to a horrible start in Ajijic in 2018 due to an employee Jorge who who activated cell phones for gringos and possibly nationals as well. If cash was paid it seems it went in his pocket but I activated an iPhone with a credit card. After a couple of months most of these phones were turned off by AT&T. It waa in the Gusd Reporter that the money was taken by the employee who never filed an actual contract. Who knows how much the thief made off with. Not ATT fault anyone can hire a rotten apple. ATT's huge mistake was the refusal to honor the paper contracts many people received for a cash payment. So they refused service and would not honor these contracts and refused to refund the cash paid shown on these contracts. This was a public relations disaster caused by a thieving employee who was improperly supervised but the company refusal to correct his crime probably doomed them at lakeside for a generation. The 2 year contract we used a credit card to purchase provided excellent service with unlimited data, calling Mexico, USA and Canada and allowing roaming there as well. Last week we received an email notifying us that both our phones were going to be. out of service on April 4, 2022i We went to the store and he (sic) looked up the contracts We agreed to renew them both and wanted the 2 year contract quoted at $4640mn. The current employee tried to run the credit card, but said the system was down but cash would work or come back later. 4 hours later it was still not working. I smelled a rat. We returned once a day on Saturday, Monday and Tuesday. The story changed from system down to credit card not approved on three different cards. Then our Mexican debit card was not approved . Each time he insisted cash would work. Today we drove to an ATT office in the center where Superama was located on south of Fresco grocery on Lopez Mateos/ Colima highway just south of Costco but on the west side if the street. The credit card renewal went right through of course and the cost of the 2 year contract was $4537 now with unlimited calls and text Mexico, USA and Ca with roaming in each. Avoid the AT&T store in Ajijic. The current employee may be honest but all the symptoms were there. My plan with them is going to expire this month. Is there anyother way I can renew it besides the Ajijic shop?