AT& T is just not a responsive, customer service company. In Mexico, the philosophy of the business always seems to keep to keep the customer's money no matter who is responsible for a problem.
I got a message on my phone that my service would end in one week when my contract states I paid until June of 2023. They are such $%&/()s there. They said my complaint was against the employee (Girardo Marquez Flores) who handled my transaction. Of course, I said that the problem was with the company and the theft of their employee is not my problem, but theirs. They said they could not modify the information in the computer! How ridiculous is that!
It seems I will probably file a complaint with Profeco. In the meantime, I really have no option, but to start another contract. I will not go with Telcel as they are equally dishonest. One month they cut off my service claiming I made too many calls although I paid for UNLIMITED calls.