John Shrall

Ilox assigns every new customer a new phone number but you can port your existing Telmex number over very easily. I switched about 6 weeks ago and have had no problems. As soon as the port was complete I took the modem back to the office and totally cancelled service. Once your phone number has been ported it belongs to Ilox.

It's time once again to check your Telmex bill for another unsolicited insurance product. The charge is SIN98/URGENCIAS MEDICAS in the amount of $19.90 + IVA. Keep an eye out for it. https://telmex.com/web/hogar/servicios-membresias-urgenciasmedicas

The chances of a non-jailbreaked iPhone being hijacked are pretty slim. Ditto for email if you follow common sense rules about clicking links from unknown senders. It doesn't make sense to avoid the new technology because you're worried about being hacked although if you do have concerns you can always use cash.

The term fraud alert is a US banking term used whenever a card is used that deviates from the "normal" pattern of activity as determined by a secret algorithm. The US system is still paper based with online authorization which relies heavily on the merchant to verify the identity of the cardholder. We only return to Texas once a year and even when notifying Citibank, inevitably the first purchase attempted is denied and a fraud alert generated. I have had Bancomer debit and credit cards for years. Both of course are chipped which then requires entry of the pin number as an electronic signature when used at a physical merchant. A stolen card is of no use without the pin. I've never received a call from Bancomer except for some promotion. The cards are disabled for use in online transactions like Amazon, Mercadolibre or any site where you buy things using a debit or credit card. I don't know if this is a requirement but you set up digital debit and credit cards. When using them for purchases you must log into the Wallet app with the password and then generate a CVV that only has a 5 minute life. Even if someone hacks the digital card the CVV will most likely never match. Utilities like CFE, Sky, Telcel, Telecable and others that generate automated monthly charges can still use the real credit or debit card number. Any card use (purchases, ATM withdrawals or even branch withdrawals) generates a cell phone notification. To me the Mexican banking system utilizing debit and credit cards is far more secure than that in the US. It can be difficult to set up and time consuming to generate CVVs for online purchases but in the end the ability of someone stealing a Mexican card and actually using it is pretty unlikely.

Try #21# to terminate call forwarding. I thought I heard the response before I pressed # but maybe not. The original instructions did not terminate with #.

For anyone interested, ILOX call forwarding is activated similar to the Telmex "Follow Me" or Sígueme. To activate dial *21 followed by the 10 digit number of the phone to receive the calls followed by #. No 045 is required for forwarding to cell phones as is the case for now with Telmex. You will receive a message indicating success. To deactivate dial #21# When using this service with Telmex, the caller ID on the forwarded phone displayed the home phone number. With ILOX, the phone number originating the call is passed to you. Much better. I use this all the time when traveling throughout Mexico although it would work when in the US or Canada. It took a couple of emails to noc to get the correct information, the first response being incorrect. Both emails were answered within 30 minutes, even one sent Sunday afternoon.

Office 766-5633 Cell 33-1410-6819.

Yes, I was just at his office on the lateral in Villa Nova about an hour ago. Power went out while I was there so if you call you and don' get an answer the power is still out.

During the transition it is good to have one phone plugged into the Telmex jack and the other into the ILOX modem phone port. From a cell phone you can call your Telmex number and see which phone rings. When the port is complete a technician will call your Telmex number which will now ring on the ILOX modem. At that time you can disconnect the phone connected to the Telmex jack and leave the phone of choice plugged into ILOX. I don't know what you mean by "the other line". Once the port is complete you no longer have any 109-xxxx number.

Does your new number look like 109-xxxx? If so that’s the Ilox number assigned to you. Every customer gets one whether or not you want to use it. If you want to port your Telmex number to Ilox, dial 051on your Telmex line. You will hear a message in Spanish that will end with speaking a 4 digit PIN number. That is the number needed to give Ilox permission to port and take ownership of the Telmex number. Now write an email to noc@mail.ilox.mx, tell them you want to port your Telmex number, give them the contract number, service address, youe name, phone number and pin. Plug a phone into the phone 1 port of the modem. They will ring that number when the port is complete. At that time your Telmex line will be dead - no dial tone.

Some title companies will not accept documents notarized in Mexico. Our realtor warned us of that possibility and strongly suggested getting documents notarized at the consulate. The original contracts can be signed electronically but when it comes to closing and funding, a properly notarized signature or a POA is required.

We sold a house last year while living in Mexico. We signed all the sales docs online as described here. We asked the title company to prepare power of attorney documents for both of us which we took to the consulate and had them notarized. You can make an appointment online. If you get a POA, each person on the deed must assign the right to sign which of course doubles the cost of the service.

The street light in front of my house is out. It's one of the new square fixtures. Does anyone know where to report the outage? Ajijic, Las Salvias.

Yes. This was a POA for a house closing in Dallas. The title company accepted the notary's signature.

On occasion I've experienced a drop in Internet access with Ilox. When it does happen it is only for a very short time. Right now and every time I check I get 280mb down on fast.com. Yesterday around this time the Internet dropped for about 5 minutes. The interesting thing is that the telephone was working throughout the outage period. A phone conversation was not affected when Internet access was out.

Gee, all I said that Ilox activated a 109-xxxx phone number on their modem. No charge. If you want to use their number you can cancel Telmex and use theirs. If you want to use your Telmex number then you must port or assign that number to Ilox. Nothing physical involved here. The install guys didn't touch my existing Telmex line.

Juan de Dios Cornejo 33-1044-7092. Cardenal Nte. #13 - A, San Juan Cosala He has done work for me in the past that I was pleased with.

Not to the OP's question but Multiva's minimum balance for their cash account below which a fee is assessed is $20,000 pesos. Multiva is still more an investment institution than a bank like Bancomer, HSBC or Santander so their minimum makes some sort of sense.

Thanks Tom. That gives me a level of comfort as I go to the office one last time with my modem and cancel service. I'l still trying to find out if Ilox offers telephone services like call forwarding, call blocking, voicemail, 3 way and so on. No response so far from the people on the other end of noc@xxxx. It's good to hear that Telmex speeds are picking up elsewhere around town possibly due to all the defections to Ilox.

The Telmex modem is unplugged sitting all by it's lonesome waiting to find a new home. The Telmex hard line no longer provides dial tone so it is dead and theoretically the number now belongs to Ilox. But since the Telmex account is based on that phone number I have concerns that once I walk into the office and cancel service they might also mess with the phone number on the account. There's probably nothing to worry about when canceling Telmex Internet and phone service but so often logic is not part of any equation when dealing with utility companies. I canceled Telecable service the day Ilox was installed. The auto payment hit moments after I paid for 2 days service in May. I go back to request a refund and it was like speaking a language foreign to me and the girl behind the desk. She asks if I know anyone I could transfer the credit. No, they all terminated your service. Then you must go to Bancomer and request a refund from Telecable. It will be easy. Of course it's not easy and the wait will be a month or longer. Patience...

Porting uses computers. Nothing physical happens. Vonage and other VOIP services have been doing the same thing for years.

I think most people know that ILOX assigns a telephone number to your service at the time of install. The number is 376-109-xxxx. You can plug your telephone into the router and use that number. You can also port your existing Telmex number to ILOX. I asked for the port last week as part of the install but the installers missed a step. In order to port your phone number you have to give ILOX a pin number (nip) from Telmex. You get that number by dialing 051, listening to the message and hanging up. The phone rings immediately giving you the 4 digit pin. Once they had the pin the transfer happened quickly. I have emailed a couple of times asking for what sort of services ILOX might offer with the change. Call forwarding? Call Waiting? Voicemail? So far no response other than we'll look into it. I believe calls to Mexico, US and Canada are unlimited but I think there is a limit to the number of calls to a Mexican cell. Again, not sure. Inbound cell calls show up with the country code on caller ID somewhat messing up portable phone contacts but no big deal. The other assumption is that I can go to Telmex and totally cancel service but still protecting my original home number ported to ILOX. It works that way in the US but we're not in the US so assumptions could be painful. No problems with the phone service except for the 2 hour outage this week that has been noted. Not a big deal with a cell phone. Magic Jack is finally stable after struggling with abysmal upload speeds from Telmex. No one could hear us and calls dropped. TV shows download in under a minute as opposed to 8-10 and while downloading no other user is affected. HD content? FAST. Anyone who has additional information about ILOX telephone please comment.

Looking back further I erred. I have a $21 peso bill from September 2018 that shows the balance. It also shows an aplicada for the amount I consumed although I produced more than I used. The October 2018 bill shows nothing and then billing changed to bi-monthly. The December 2018 bill for $41 shows the acumulada aplicada when I used more than I produced. This is in Nayarit where the minimums are different. The February bill shows a zero aplicada and April shows nothing at all. Consistently inconsistent as well as confusing.

I think I figured out something looking back at bills. Last December I used more than I produced with a credit balance. That statement shows the acumulada & aplicada. On all other statements where I produce more than I use that message does not appear. Ideally they'd show the acumulada when the aplicada is zero but apparently that is not the case. You either get both or none on the statement.

I've always questioned the ability of CFE to manage the solar credits that would drop off after some period of time. That functionality would require a database change to house 11 individual numbers in the same manner as we see the last 11 total usage numbers on each bill. The only presentation of solar credits CFE sees fit to disclose on occasion is an accumulada and aplicada. To me this indicates CFE only has a place to store the current balance (acumulada) for solar credits. If you need to use credits under the rolling dropoff as suggested, the billing system would have to go back to the oldest bucket with a credit and take part or all of it. If that bucket isn't sufficient it would have to start reducing the credit from the second oldest billing period until it ether found enough credits for the current bill or all of the credits were used up. That sort of functionality would require pretty significant programming changes to the billing system after the database was modified. Then they'd have to either load the credit buckets from prior billing history or start accumulating fresh. I don't know the answer but I am keeping a spreadsheet of my credit balance by billing period.