This is from American Citizens Abroad
Many overseas Americans have encountered problems using the “Get My Payment” online tool the IRS has implemented for individuals who want to track their CARES Act recovery rebate payments and provide the IRS with their bank account information for direct deposit. As reported in the Washington Post and other media outlets, the IRS online tool launched on April 15th has encountered some technical glitches and many individuals are receiving error messages or messages indicating that their eligibility cannot be verified. ACA is working with our contacts at the IRS to understand what the IRS is doing to correct these technical errors and how Americans overseas should proceed in providing the IRS with their direct deposit information.
Additionally, there is some confusion with language on the “Get My Payment” eligibility statement*. The text reads that you must be a US resident in order to receive the recovery rebates. This does not mean that Americans overseas are not eligible for the rebates. US citizens living overseas are eligible for the CARES Act recovery rebates as indicated on the IRS website “Economic Impact Payment Information Center”- see Question 31 here:
A31. Yes, U.S. citizens living outside the country are eligible for the Payment. Anyone eligible to file Form 1040 or Form 1040-SR is an eligible person if they have a valid SSN and can’t be claimed as a dependent of another taxpayer. Nonresident aliens who file or would file Form 1040-NR or Form 1040-NR-EZ are not eligible for the Payment.
ACA will update the community on information as it becomes available. Remember, if you are eligible for the recovery rebates you will need a US based bank account to receive these payments. ACA can help members with this through its offer of the ACA-Member/SDFCU account. This is a US-based bank account that can be opened online and without need of a US based residential address for verification purposes. Visit ACA's website to learn more about the ACA-Member/SDFCU account.
*When dealing with coronavirus recovery rebates, which is inherently a tax subject and may entail issues of tax compliance, readers should carefully consider their obligation to be tax compliant. There may be situations where they should consult a tax professional. The ACA Expat Tax Services Directory is an important resource for information.