Bought Totalplay on April 24 when it was installed. I paid $870 pesos for installation and the first month, this without Netflix yet. But without a remote control, it was useless. I was promised a remote within 10 days. I finally got one on day 22, but it didn't work. They brought me another one which sort of seems to work sometimes, but I suspect that it is Totalplay that is the culprit. It is the most fickle and infuriating attempt at a human/tech interface that I have ever encountered. It is almost impossible to imagine that they did any human/product interface testing prior to launch. Maybe they did the testing at a clown convention...??? I am paid up for another few days, so I'll continue trying to blame myself for all the problems until day 30.