Has anyone else had problems with Interjet? I've been trying to reach them since the middle of the month to cancel a San Francisco trip I booked for 23-29 March. San Francisco was already in lock-down a week or more before I was scheduled to fly, but I couldn't get through to Interjet on either of the 2 numbers for Customer Service in Mexico City. I also sent 4 emails to the address on their Customer Service web page, and only had responses to the first 2, stating that I would have to speak to someone by phone! I've made multiple calls each day and only got thru to be put on hold for a representative on 3 occasions; each time I was cut off after approximately 40 minutes. After all this, I received several automated emails from Interjet updating me on the status of my flight, including 2 that had me flying on the wrong date entirely. (???)
Lupita at Viajes Ajijic was trying to reach Interjet on my behalf as well, with no better success. Apparently she stopped booking clients with them sometime around last September because of rumours that they were in financial trouble; I booked this one myself online and she's only been trying to help because she understands how frustrated I am. I even wrote the Aviation Consumer Protection Division in Washington D.C. and cc'd them copies of my emails; the Interjet website displays their address as an alternative if you have complaints but I don't expect they'll actually intercede.
Can anyone suggest further resources I can utilize to obtain a refund? It says right on the Interjet website that "In case your travel is affected by causes that are attributable to Interjet or for any other extraordinary circumstances, you may request a refund which would be processed in the following manner..." I should think a global pandemic would constitute "extraordinary circumstances" if anything does...
Obviously the flight went without me last Monday, and was never officially cancelled. At this point I don't know what else to do and can't afford to just write off the money!