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tkessler

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Posts posted by tkessler

  1. Unfortunately the problem is in the greater Internet beyond Ilox and/or Telmex.  The pandemic has caused a big traffic increase on the internet backbone, the free and a lot of the paid streamers don't service through content delivery networks like Netflix and Google, they depend upon the shared  bandwidth in the backbone, which isn't optimized for streaming. .  So those services choke.    Ilox has a strong backbone up through McAllen to Dallas.  I've had succes with VPN connections and streaming from there.  I've heard of a couple of new streaming services using CDN's that don't have the problem..Does cost a bit more since they have to pay for bandwidth to Ilox or Telmex boundary. 

    If your connection is giving you 80 to fast.com there are probably no problems with your router.  But its good advice to make sure your apps are updated, good cables, you're not double natting, all of that. 

     

     

     

     

  2. Yesterday I signed up for StrongVPN and installed it on my Dell notebook.  Connected the notebook to my TV.   Connected to Houston, then to a well known US video streaming service.  Worked perfectly.  No buffering, ever.  Saw all the content as if I were in the US.    Tried connecting to some other cities around the world, didn't work as well.   US cities worked well. 

    Then I did the same on my android box.  A good one, 16 gb memory,  4 processors.  The Strong VPN client connected fine, apparently.  When I logged into the streaming service, it  choked, buffered, worthless.  The box seemingly doesn't have enough horsepower to support encrypted VPN and quality video streaming.  If I hadn't made the comparison, I would have been bitching about Ilox all day long.   

    This just reinforces the thesis that if you want to stream decent content, Ilox will work for you .  If you have a good VPN, you don't even need a public IP address.  Ilox has a strong backbone up to the US.   You just need to make sure your hardware is capable and  configured right, and you're using services that aren't depending upon rationed bandwidth beyond that backbone.  The same might be true for Telmex, especially if you have a decent speed.   Need to do some more experiments.

     

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  3. Lcscats:    Every billing case I've seen, about 20, a mail to noc@mail.ilox.mx  resolved the problem.  The consumer agency, Profeco, publishes complaint data  http://www.ift.org.mx/usuarios-y-audiencias/informes-estadisticos-soy-usuario  .   The data is similar every quarter.   Couple thousand.  Cellphone service  biggest category. about 60%.    Internet next, about 15%,  then landline, TV, etc.   AT&T and Telmex biggest offenders.  Charges and billing errors are about 20% of all.  They say about 90% of those resolved satisfactory.    You can get every last entry if you want.   .I've never seen a complaint against TVRey, ever.    Plenty of onesie's and twosie's against other small carriers.  

    But I have to agree, Ilox are not the greatest communicators.  Maybe thats a Mexican thing.  But I've never seen a cordial exchange with the NOC end poorly.  One month charges can't be that big a deal. 

    Buffering for streamers is clearly becoming the biggest issue.   If you've addressed things like public IP,  got decent wifi access points, checked your configs and cables, then unfortunately the problem is elsewhere in the Internet.   Unless your service is going out their way to make sure their bandwidth to you is good, (eg. Netflix, Google, FB) you're sharing the highways beyond Ilox with the masses.  Telmex has other routes that may work better in other cases.  So keep your Telmex if you want but they'll likely buffer on something else.  A good VPN may get you to a POP that has better connectivity.  I just signed up for the trial on USTVNOW, a completely legal service for Americans overseas...No buffering there at all.  

     

     

     

     

     

     

     

     

  4. Residential internet service is designed for low tariffs;  beyond the ISP's own network, there is a certain amount of capacity that everyone competes for.  Netflix realized a long time ago there was no way customers were going to pay for their service if the quality was poor.  Ditto FB and Google.   These companies pay for their own high capacity connections to the ISP's boundary.  Is that throttling competition or acting competitively?        When is the last time you saw a slow Netflix or Youtube video on your Ilox or Telmex connection?    Unfortunately all the streaming services that don't do that don't have their service guaranteed. 

    Ilox is still on IPV4 and they don't have enough addresses  to give to everyone by default.  They give you a private one and if you need a public one you must ask for it.  No conspiracies here, 

     Nor is it my intent to mock anyone.  

     

     

  5. Upfront:  I hate to break you the news, but there is no guarantee of successful streaming of services like Lakeside TV, Global TV and WIFI TV.   Most of them don´t have International distribution rights, they are often  forced to service from far parts of the globe through  transit carriers under provide service under bandwidth available, or your provider themselves may not pay for enough bandwidth.   Little Ilox can do about that.  The 300 mbps you contract guarantees you service to their network edge connection.  The streaming problem by the way, is why Google, FB, and Netflix all take it upon themselves to pay for their own peering connections to Ilox and Telmex boundaries.  How often do you see a problem with them?   I signed up for the 300 Mbps service too thinking it would address the problem, it did so only partially.  

    Out1:  Ilox doesn´t jump all over Mexico.  They have a super strong backbone up through McAllen, Dallas, and Houston via Cogent into the rest of the public Internet.  The reason your StrongVPN works so well is they are leveraging that backbone strength to get you there.  And from there, you must be going into services that pay for decent bandwidth for whatever service you have.  If you´re trying to use some fly-by-night service connecting to Madagascar, you´ll probably have buffering. .  Interestly, connections to other parts of Mexico usually go to MTY or the U.S. and then back into Mexico through carriers with even less bandwith than Ilox.   The Internet network in Mexico is very US centric. 

    Telmex has their own routes and gateways with their own characteristics.   When you go with them, your´re mileage may vary.-  It looks like the higher quality Telmex connections are now IPV6.  Kudos to them.  IPV6 can avoid a lot streaming and fragmention problems with IPV4.   Hopefully Ilox has a plan to get there too.

    It was damn hard to persuade an ISP to come in and take the risk to set up.   There were all kinds of issues.  Persuading people to prepay, then half of them leaving for the summer when Ilox was ready to install.  Planning the network.  Ilox having a tough time siting their operations giving Ajijic real estate prices.  Getting and keeping good help.  Having to deal with CFE poles.  Customers not taking care of their side.  My point is its really fragile to get an ISP to set up.  You need a lot of people asking what they can do, not what can be done for them.  And even then, the nature of the Internet may not be able to satisfy some people.   In the U.S. you´re up against the monopolies and lobbyists...  We've met the enemy, and he is us.  

     

     

     

  6. Very true the that internal Ilox Wifi router/modem is not ready for primetime.   I  turned mine off and installed 4 access points (Ubiquiti Unifi) to cover my property.  Problems gone.  The router also won´t bridge data between the ports.  In other words if you're depending upon the Ilox router to connect a file server on one network segment to say a computer on a different one (meaning plugged into different router ports), they won´t talk to each other.  The reason is there are users out their plugging multiple cables into multiple ports creating switch loops that congest tech support with service calls.   Simple fix:   Make sure all of your home network goes into one switch first, then run one cable from that switch to your Ilox router.   Devices that just need to communicate with the internet and not across your network can plug into the router. 

    Since Ilox came in I´ve drilled down on about many different complaints of lousy service.   Nearly always customer side

    - Customer was double natting...i.e. plugging the WAN port of his router into the LAN port of the Ilox router.
    - Customer was switching his Telmex modem in and out of his network and not rebooting his devices.  Devcies  kept trying to use Telmex gateway even though disconnected.
    - Bad cables plugged into 1Gb and 100 Mb ports working at 100 mb and 10 mb, or intermittent.-Other misconfigured routers
    - Incredibly crappy and cheap hardware.
    - Old PC´s
    - Trying to stream with a private IP.   You will probably need a public IP address to have a chance at streaming.  Ilox will assign you one.  Public IP addresses are scarce.  One day the network will have to switch to IPV6.  Telmex is already doing it.  Isn´t competition great!
    . A business contracted business grade service and resold it through a bunch of misconfigured inferior hardware with poor Wifi coverage.  All the blame went to Ilox. 


    -Unrealistic speed expectations.  Ilox is high speed fiber within their network to their gateways.  They have a high speed backbone up through Dallas via Cogent.  They peer with Google, (Youtube) Netflix, and Facebook at their gateway.  Have you ever seen those services slow?   If you have then you really do have  a problem.  When you try to stream video,  you´re competing for shared bandwidth beyond Ilox control.  They pay for so much and that´s whats available.  Some of these streaming services come from Asia and Europe. The provider could also be choking on his connection.  And yes, Telmex, may have better routes to some places than Ilox.  And now we have Covid-19.   I´m not denying that poor streaming experiences are an unfulfilled expectation, but there are  more intelligent ways to address this problem.

    If you think its a bad situation here, listen to this podcast.  https://www.npr.org/2020/05/29/865908114/small-america-vs-big-internet  .   Incredible that the lobbyists and special interests in the US are truncating the American way and keeping small towns from doing what we were barely able to do here.  Setting up and running an ISP is a very challenging capital intensive low margin project.  Not for the faint of heart.  And no thanks to the naysayers.   We got Ilox in, but with all the bitchers and whiners I don´t think they''re  doing  another residential service anytime soon.  Just imagine what these same misfits continue to cost in customer service headache.   They´re creating barriers to entry to new providers coming in, and those already providing service.  Money that could pay for better quality of service.

    If you have Internet service, next time you have a problem, think twice before throwing up your hands and blaming it on the ISP.  He is responsible for his end.  You are responsible for yours.   Try calling a local professional to check your side first.    Now that Ilox is here,  the opportunity is to be fairer about where problems actually lie and how to fix.  Maybe this could help lower their service costs and get more streaming bandwidth.   I for one am going to work on a guide on how to be a better ISP customer.  

     

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  7. There is no installation charge for drops up to a certain length, I think it was maybe 50 meters.  Beyond that they charge for the material.  Ilox speed is guaranteed within their network to their edge gateway.  You can test this over a hardwired connection to your modem and to fast.com.    Any degradation from that is likely customer side issue or  a slow wifi connection.   

  8. That Ilox VOip would be inferior seems strange.  In Central Mexico Ilox is not only an ISP but also a carriers carrier.  They transit traffic for the likes of Cogent.  They provide business grade VOIP service.  So why do the Ilox landline ports perform poorly?  I don't know.  I haven't hooked mine up, still use my Telmex copper one.  My Callcentric VOip over Ilox works flawlessly...Maybe its their crappy modems..

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  9. Intuitively,  air travel has gotten out of hand.  Its just too damn fragile.  Airports keep expanding, # of flights keep growing.  As Eric points out, the business model is broken when you have to depend on baggage and change fees to make a profit.  We need to bring back the trains for trips 400 miles or less and use the airlines for the longer hauls.    

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  10. So glad to hear Ferret!   Riberas was one of the areas that  lagged for long time.   Great to see they are finally there...if they're installing you, they are others as well.    I am using Ubiquiti Unifi AP's on my property..I just turned off the wifi and have them in a mesh network.   Everything works great.  I haven't hooked up my Ilox phone line yet..still have  the Telmex line. 

    For those that prepaid and Ilox still hasn't installed, I suggest you hang on.  Cancelling will only get you your money back.   If anything, get more people near you to sign up.   The value add to real estate is a no brainer.  

    Tom

     

     

     

  11. The Mexican government changed the rules on radio approvals and this caused Ilox (and just about anything with a radio in it)  latest shipment of modems to be held up in customs.  It was no fault of theirs, but of course they get the blame.   Ferret I do agree that Ilox lacks better communications.   However if you prepaid and still don't have service, you have two choices.  Wait or ask for your money back.  They will certainly give it to you. They are getting to Riberas and upper CV.    If you communicate with courtesy and clearly with their NOC, they'll usually resolve the problem quickly.   

    A lot of people forget that Internet service is a two way street.  There are obligations on the ISP side, and on the customer side.   Just because you have problems with your service doesn't mean its Ilox fault.  It could be your old PC.  Your old network port.   The thick walls in your house.  The service you are connecting to.   These are things beyond Ilox control.  This year, they've had a big problem with squirrels chewing on the cables.   They are at the mercy CFE infrastructure because Telmex keeps a monopoly on their poles.  Other countries have long since deregulated.   

     

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  12. Speaking of Ham Radio,  I am looking for some ham or tech types living in Joco and Chapala to host a couple of Sigfox  "Internet of Things" base stations.   The MX Sigfox operator will install and maintain the base station at his expense, but typically he'll pay your internet bill in exchange for hosting.    Here's a photo of what a station looks like.  Nothing like a cell site, just simple antenna and a box.   They are going to put one on my roof in Rancho del Oro, but we need locations in Chapala and Joco to cover the north shore of  lakeside.   The base station plugs into your Internet connection and uses very little bandwidth.  Read more about Sigfox here.   If you have any interest please message me. 

     

    image.png.3e7c513d42f616b363edb415e30417b2.png

     

     

  13. Their policy assigns a private IP and if customer requests they  switch to a public one...Just a conservative business practice to conserve the public IP pool.  My understanding is  IPV4 space is all assigned and exhausted but I could be wrong.  IPV6 would be nice and at some point they have to do it.

    Their private IPV4 addresses go through what they call https://en.wikipedia.org/wiki/Carrier-grade_NAT (CGN) which wreaks havoc upon streaming but is unnoticeable for most simple outgoing connections like web browsing.  An outgoing VPN connection also usually works well with CGN because the streaming is encapsulated in the VPN connection.

     

  14. A contract with your ISP has rights and obligations for both sides.  But you wouldn´t think that from many of the posts in this thread.  If your service isn´t working to your satisfaction,  there's an even or better chance the issue is on your side..  I´ve seen mis-adressed emails, nonpayment, language problems, slow computers and ports, old drivers..It goes on and on. Minimal behavior would be to show some patience and courtesy  until the cause of the problem can be determined.  The modem is the demarcation point.  All ISP´s have a verification process to remotely enter the modem and `perform a check.   If the modem passes verification, the ISP is much more limited on what they can do to help.   

    Yet ISP´s receive dozens of calls every day from customers who simply say my service isn´t working and throw the problem to them.  The ISP have to deal with it best they can.  The reality is, if your service passes verification,  the problem is likely on your side.  In  rare cases, the modem can pass verification and still have an issue, resolved by swapping out. 

    Some customers take this to the extreme.  If the ISP concludes the customer won´t be satisfied under any reasonable circumstance, as a last resort they´ll terminate the contract and refund the money.  Stores do that too, at least reputable ones.   There is no breach of contract.  They´re honoring the contract. 

     

     

      

     

     

     

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  15. I haven't heard that declaration.   But I think it depends upon the gated community.  If the members are going to endlessly debate and make it an uphill battle, Ilox won't want to deal with it.  Check out Las Quintas. They grabbed the bull by the horns.  Craig Rule, the lead in that development, sat down with the Ilox engineers,, got the requirements, used his maintenance people to do all the infrastructure for a song...I think it ended up being something like 200-300 dlls per home.  Now all 14 homes of them there have high speed fiber..  Done.  By the way, do you know what that does to home values?  Rental ease?    

    Honestly Bedbug, I don't know what people are smoking to have to debate this.  Even if you are in a modern development where Telmex tied up the ducts, it probably makes sense to tear up the streets and put in decent fiber.   From a real estate value point of view.    Just don't put the onus on Ilox...They'll come to the entrance of the community with the preparation, its up the community members to make the preparations.   

    Tom

     

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