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tkessler

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tkessler last won the day on April 11 2019

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About tkessler

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  • Birthday 01/01/1958

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  • Location
    Guadalajara and Ajijic
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    Computers, Wine, Tom's and Rexes bar, energy efficiency, dynamic carpooling.

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  1. Speaking of Ham Radio, I am looking for some ham or tech types living in Joco and Chapala to host a couple of Sigfox "Internet of Things" base stations. The MX Sigfox operator will install and maintain the base station at his expense, but typically he'll pay your internet bill in exchange for hosting. Here's a photo of what a station looks like. Nothing like a cell site, just simple antenna and a box. They are going to put one on my roof in Rancho del Oro, but we need locations in Chapala and Joco to cover the north shore of lakeside. The base station plugs into your Internet connection and uses very little bandwidth. Read more about Sigfox here. If you have any interest please message me.
  2. I have a Callcentric VoIP number and run Zoiper app on my cell phone.....calls go over the data plan or wifi.. US number works completely separate.
  3. Ilox modem do have two RJ11 phone ports and they will give you a 2nd US or MX Voip number if you request it. A US VOIP number on another carrier like MJ is probably portable to Ilox. You probably need to register an account on https://clientes.iloxtelecom.com/IloxTelecom/Login.aspx
  4. Their policy assigns a private IP and if customer requests they switch to a public one...Just a conservative business practice to conserve the public IP pool. My understanding is IPV4 space is all assigned and exhausted but I could be wrong. IPV6 would be nice and at some point they have to do it. Their private IPV4 addresses go through what they call https://en.wikipedia.org/wiki/Carrier-grade_NAT (CGN) which wreaks havoc upon streaming but is unnoticeable for most simple outgoing connections like web browsing. An outgoing VPN connection also usually works well with CGN because the streaming is encapsulated in the VPN connection.
  5. So glad to hear Jojana. About 50% of the cases I see its not in their court. Which is why patience and courtesy have to rule. When they do, the problems always get solved.
  6. Give them a day or so to verify the modem. Thats certainly what they´re doing.
  7. Did you write the noc@mail.ilox.mx and describe the problem? That is the preferred customer service path. If they installed the modem on Monday and verfified service, the ball is probably in your court.
  8. A contract with your ISP has rights and obligations for both sides. But you wouldn´t think that from many of the posts in this thread. If your service isn´t working to your satisfaction, there's an even or better chance the issue is on your side.. I´ve seen mis-adressed emails, nonpayment, language problems, slow computers and ports, old drivers..It goes on and on. Minimal behavior would be to show some patience and courtesy until the cause of the problem can be determined. The modem is the demarcation point. All ISP´s have a verification process to remotely enter the modem and `perform a check. If the modem passes verification, the ISP is much more limited on what they can do to help. Yet ISP´s receive dozens of calls every day from customers who simply say my service isn´t working and throw the problem to them. The ISP have to deal with it best they can. The reality is, if your service passes verification, the problem is likely on your side. In rare cases, the modem can pass verification and still have an issue, resolved by swapping out. Some customers take this to the extreme. If the ISP concludes the customer won´t be satisfied under any reasonable circumstance, as a last resort they´ll terminate the contract and refund the money. Stores do that too, at least reputable ones. There is no breach of contract. They´re honoring the contract.
  9. I haven't heard that declaration. But I think it depends upon the gated community. If the members are going to endlessly debate and make it an uphill battle, Ilox won't want to deal with it. Check out Las Quintas. They grabbed the bull by the horns. Craig Rule, the lead in that development, sat down with the Ilox engineers,, got the requirements, used his maintenance people to do all the infrastructure for a song...I think it ended up being something like 200-300 dlls per home. Now all 14 homes of them there have high speed fiber.. Done. By the way, do you know what that does to home values? Rental ease? Honestly Bedbug, I don't know what people are smoking to have to debate this. Even if you are in a modern development where Telmex tied up the ducts, it probably makes sense to tear up the streets and put in decent fiber. From a real estate value point of view. Just don't put the onus on Ilox...They'll come to the entrance of the community with the preparation, its up the community members to make the preparations. Tom
  10. I don't disagree with Computer Guy...the communications and customer service is not ready for prime time...If all my MX customer in my work answered me promptly and Ilox were the only one who didn't, I'd think its Ilox. But with rare exception a lot of the country behaves like that...maddening...Maybe its cultural.
  11. I'll offer my two cents here: - For everyone who is complaining that they prepaid over 18 months ago and the delays have been eternal..understand that we had a pledge period, where you could express your interest without obligation...Once we had enough pledges, we had the prepaid period, where signups were sent vouchers to actually pay. We didn't know if enough people would actually pay until last October, when they had enough and decided to start the project. If you paid last May, like I did, about 6 months of that time was wait and see with no obligation. At 7% percent interest on the roughly 15000 pesos for 6 months, you're out 500 pesos. So sorry, but Ilox wanted to see some skin in the game from the local community before committing to an FTTH installation. I knew of no other way to get them in...We're not in the US. Small communities there have worse problems trying to get broadband. But we did it...They're here. And their service is quite good. When they decided to start the project, they had to site their offices and concentrator installation. Ajijic real estate prices turned out to be sky high, it took them a couple of extra months to get that sorted out....They finally got the office in Buganvilias arranged and concluded they couldn't put the truck depot in Ajijic....I know, its not your problem...But we did it...They're here. - We are in early October and as a practical matter things started rolling in January of this year. Its been 9 months, they said 6 for all the prepaids. Sorry things are running late. But they do have most of the original prepaids covered now. -If all the folks in San Antonio and Riberas hadn't left for the summer, Ilox would have done their installs first. But when they tried, their newly hired crews kept firing on 2 cylinders..so they said to heck with that and adjusted their plans to keep their crews busy, which included mixing recent signups with prepaids. Raquet Club was an area with a high density of prepaid signups, it was one they had to jump on as a salvation to their crew utilization problem. We weren't anticipating that and it didn't look great for keeping promises, but they have a business to run and that's the explanation. They are now all over San Antonio, Riberas, Chula Vistas....We did it. They're here. - The areas beyond Raquet Club like Las Fuentes, etc..I don't know if you've driven it...it is way out there...Ilox installs are in three stages..First they have to prep the cables to the area...then the branch cables to the boxes, and then finally drop to the houses. I know they are in the first stage to Las Fuentes...After they finish up San Antonio area they'll work on that area...And then most of the original lakeside area will be done. - I have dealt with dozens of complaints about service, refunds, etc and have found most or all of them to be unsubstantiated. 99% of the time a nice email to the NOC will resolve the problem. I've seen: mail delivery problems, unclear refund requests, language issue, customer side technical issues, misunderstanding of speed tests...it goes on and on. In every case, showing just a bit more empathy and drilling down on the problem can solve it. lox is not Telmex..there are some subtleties. They'll assign you a private IP address by default unless you request a public one, which can screw up streaming. That's due to a global shortage of public IP addresses. Their routers often block interport communication, so you need to put all of your network on one switch and run just one cable to the Ilox router. They don't allow you to do much on the router like open ports, but they'll do practically anything you request via a mail to the NOC. All of these are basically just prudent business practices for a small ISP that doesn't want to their tech support choked with a bunch of trivia. If you can't deal with this, get yourself a decent computer guy who can help you before you put it all on Ilox. Tom
  12. You can sign up for the Ilox double or triple 250 which will give you 250 Mb down and 75 up, fiber to the home (FTTH). They installed mine in Rancho del Oro in May and I routinely get 450 Mb down and 100 up. Best to speed test on fast.com which gives the best representation of your ISP's speed. Fast.com are netflix servers on your ISP's boundary. Speedtest.net will return a result that shows not just your ISP but transit networks also in the path to the server. When you install fiber, need to be careful that you have a recent PC, Gb network connection, don't test over Wifi, or you'll get unrepresentative readings. Ilox crews moved to into San Antonio /Riberas / Chula Vista area a few weeks ago and have begun installing. They are running a few months behind the original plan, but things are now moving along just fine.
  13. Thats right, I have very little outbound on Callcentric...$0.02 a minute not much of an expense even if I had a lot!
  14. Many years ago I took the Mexican exam and was issued XE1KG...operated for many years but then it expired and the government stopped regulating it. I believe there are a lot of people operating under the radar, just need to be discreet about it.
  15. I use a callcentric.com Voip line with a Grandstream HT801 adapter you can buy on MercadoLibre in Mexico for $50. When someone calls my US number, it rings the GDL and Ajijic house and my MX cell simultaneously. About $3 a month.
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