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tkessler

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tkessler last won the day on April 11

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About tkessler

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    Guadalajara and Ajijic
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    Computers, Wine, Tom's and Rexes bar, energy efficiency, dynamic carpooling.

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  1. I've been talking with Ilox about this. Here is where they are now. That may change in the future...But in any case, there should be no situation where you can't get running properly. - Optical Fiber Modems are more complicated than DSL modems. They are certainly easier to screw up. - All ISP's tend to give you crappy crippled modems, some crappier and more crippled than others. The more crippled they are, the less you can screw it up and create headache service calls for the ISP. So there are good reasons behind this. - Telmex modems offer a fair amount of versatility. You can forward ports, enable DDNS, set firewall levels, etc. There's also a lot you can't do. They also tend to be buggy. I have to reset my Telmex modem every week or two. And Telmex is slow. - The Ilox modem is more restricted than Telmex. One good reason is that 90% of what you want to do on the Internet can be handled by their modem config...The modem allows any service that works via outgoing connections. Incoming connections require port mapping. Default blocking of incoming connections helps keep hackers and phishers out of your system. Trust me thats a good thing. - Now here's the key difference: Ilox will absolutely configure your modem to whatever you need like the Telmex modem. They have no policies against mapping ports, or anything else. They are not a restrictive ISP. They just want to work with you to program it from their end to keep control over the crazies. . You email the NOC, they'll answer quickly with the changes. They give you a private IP by default, you can map ports to that...If there's a problem there, they'll switch it to dynamic public IP like Telmex. If you're mapping ports, somewhere you'll need to be running DDNS. For $750 pesos a year they'll give you a fixed IP. So there's your challenge. You have to know what you want with some clarity! Will Ilox at some point open up their modems and make them more like Telmex.? .Maybe...Is that a good idea? Maybe not...Very few people know what all those modem features do. The few people that need them simply need to ask for them. Tom
  2. Gents... Ifibra appears to be a different company that has decided to put in fiber too: https://www.ifibramx.com/ . I know nothing else about them...but competition is a good thing.
  3. Wait a minute here... I helped you on this and we need to clarify. Yes, we are seeing a case of when you have a bunch of devices on the same network and some of them connect into one port of the modem and the other connect to another port, there seems to be some blocking of communication between the segments. However devices on both segments get assigned IP addresses and access the internet. This may in fact just be a security feature..like when you are on a hotel router and you try to see your peers and can´t . ,Just because all four ports on the Ilox modem don´t communicate among themselves transparently does´t make it a major flaw. But yes, it does appear to be behaving slightly differently from the Telmex router. That may be a feature, not a bug! For the moment We successfully addressed this particular issue by making sure all devices among themselves were first connected on a switch and then running just one cable from that switch to the Ilox modem. Later this week we´ll look at the port forwarding. Thanks everyone for your patience. We are learning a lot from these initial installations. I am sure the rest of this story will turn out just fine.
  4. Hey Jonny, No business relationship, pecuniary or financial relationship with Ilox WHATSOEVER. I still work for a living and sell electronic components in Mexico and Latin America. My only interest in getting Ilox to lakeside is so I can enjoy high speed Internet at my lakeside home when I retire, and a desire to do something for the community. Before Ilox I petitioned Telmex for fiber, organized about 30 resident who agreed to pay...no response...that was a bit upsetting. Rod, correct, Ilox assigns a private 10.X.X.X IP by default. They will assign a public dynamic IP at no charge if you request. For 750 MXN a year they'll give you a public fixed IP. Not sure what Ariboy's particular problem is but it should be fixable. Ariboy stephen.americasconsulting@gmail.com should be able to help. Tom
  5. Johnny, looks like you still can't read. Its not that Ilox can't do more installs...Its that most of the prepaids have left town and are no where to be found to continue with their installs. Ilox put in all the investment in central Ajijic. If they can't install a prepaid, they are faced with stranding that investment. So they're installing others to utilize that investment, then they'll move on to the others. No, they really didn't get it that the community here was that seasonal...So they're making the best of it. They have to manage their business prudently. What a huge disservice you are doing to this community by implying that this is some kind of negligence or incompetence. Why don't you read the communications carefully and correct yourself. .
  6. Not only is Jonny in trouble but looks like he can't read either.
  7. For everyone waiting for their Ilox install , who prepaid, and is wondering when they will get theirs, here is an update from Victor Godinez @ Ilox. ---------------------------------- Hello Tom Yes we are so far done with ajijic centro, and working in San Juan Cosala now, there is many problems contacting customers who did a sign up, most of them are no where to be found and our technicians are siting in the office. We are going in the gated communities and also installing underground cable where they already have ducts for us, this has added additional time on our install due to more work needed on underground. Same day install is being done only when our technicians are sitting in the office from not being able to contact any customers for our team to work or our team arrives at a customer and they are not home, so they call back office and ask for contracts in the same street. Our techs have 3 installs programmed per day, but most of the days they are not able to install more than two, we have 3 installers and so far we have installed around 110 prepaid customers ____________________________ Note there is a lot of infrastructure beyond the customer drop that requires them to prepare an area with a lot of other investment, then do the customer drops. If the customers aren't around they have to use up that investment before starting another area....But things are moving along...just need some patience... Tom
  8. Ariboy, that sounds awfully odd. I'd be happy to also take a look at this. There should be no configuration Ilox dependent where your cameras can't work.. Please message me with your phone and lets talk. Tom
  9. Ariboy...Ilox by default assigns you a private IP address, which is different from Telmex which assigns public dynamic IP addresses. You will need to set up a port forward from the public IP address Ilox is using for you to the static IP address on your network. That can be done a couple of ways. I suggest you write a mail to the Ilox NOC, noc@mail.ilox.mx and they´ll fix you right up. Tom
  10. Ednet, you make a great point...slow DNS servers are often a problem...try other ones...will add that point to my list! thanks for sharing..
  11. Mark, I guess all those Telmex subscribers who weren't able to stream IPTV and now can with Ilox are just imagining things. Could also be Telmex bottlenecks. I have Telmex VDSL and Axtel fiber in Guadalajara and the Axtel streams a lot better. When my Ilox hooks up I'll have a better opinion. What it is exactly that I don't understand?. I have 35 years in the industry, several of those as a VP of Operations for a Telecom company on the NYSE.
  12. I´ll weigh in here a bit: - The total experience of an Internet connection depends upon the both the user and Internet provider ISP) . Both can have issues. - Unfortunately, a lot of users unconditionally equate their experience with the ISP. If the ISP does a box performance check and doesn't find any issues, there is a reason for that. It should serve as red flag for the customer to take a closer look on his end. There are ton of potential problems that can be on the customer side. But some customers just want to keep blaming the ISP. You try to be polite, educate, make suggestions...But some customers just don't stop. There's not a lot an ISP can do in those cases. My problems are your fault, period. My perception of your service is that its bad. In extreme cases, they'll terminate service and cut their losses. If you want to judge one of those cases, make sure there is full disclosure of the dialog both ways. -The Roca Azul situation: Ilox ran several Km of fiber to provide service to a trailer park who sub-rents the service. The quality of the connection to their gateway has been checked exhaustively and found to have no problems. Yet the mud still flies. Maybe that trailer will permit a third party review of their installation? - No its not my responsibility to handle service calls but the challenges here have been very interesting...I'll drop out soon. Tom
  13. Mark, - Ilox does oversubscribe. I said same for Ilox.. Why are you saying I implied differently?. But they oversubscribe less than Telmex, which is why the users on clean setups are seeing good performance. - Yes they do have those peering connections. I can probably dig up some proof of them. For the moment I'll quote the Victor Godinez, the President of Ilox: Depending on the service you can be routed by our peer with: Google, Netflix and Facebook through or direct peers with them Marcatel if a Mexican network is to be reached. Cogent, Level 3 or PCCW for international networks 85% of the traffic generated by our clients have a direct peer, this is Google primary, Netflix and Facebook Traffic to Mexican IP destinations are less than 2% of the traffic ----------------------------------- - Ilox network is all fiber: From a bottleneck point of view, fiber is vastly superior to say DSL. Your core fiber connection is about 1.2 Gbps symmetrical vs. few Mbits. The network core within Ilox has no signficant bottlenecks. The hardware limitations start, yes, at the 100 mbps or 1 gb port on your router, or at the interconnected networks. That's a huge improvement in removing network bottlenecks. Tom
  14. Hey Sea, Ilox's connects to other networks internationally. They have gateway connections at the border. Depending on where you are trying to connect, they may route the traffic through Cogent, Level 3, or PCCW. These are all top notch international carriers. If you are connecting somewhere else in Mexico, they'll go through Marcatel in Monterrey. If you are using Google, Facebook, or Netflix, they have direct high speed connections. Ilox network is all fiber. They have no bottlenecks to Google, Facebook, Netflix, or their gateways because those companies WANT you to have the best service.so they pay for them... The reality of the situation is that if you are seeing bottlenecks, their probably on your side, or beyond the gateways. You can always ask the Ilox NOC for modem check... noc@mail.ilox.mx . That will take a lot of potential issues off the table. Bottom line, if you're seeing speed problems, most of the time you'll need to look in the mirror or where you're connecting. Here's the next point. International gateway connections can be "oversubscribed" for residential service. Like when you fly on different airlines, one might overbook a lot more than another to keep their planes full. If they overbook too much, they'll piss off their customers and they'll go elsewhere. But the airline controls it. Same for Ilox. They have to pay for international connection bandwidth and need to make sure its properly utilized. If they oversubscribe too much, they'll lower the quality of service and piss off the customers. If underutilized they leave money on the table, not good for business. @Out Speed dropouts to dead slow for a second or two are often NAT firewall problems. Would need to understand how you're hooked up, what devices ares showing this, where you're connecting to. Those Ilox international gateways are used for both business grade and residential service and any intermittent services at the gateway would be a very big deal. Are you seeing this on connections to multiple destinations? Tom
  15. A lot of people are performing Ilox speed tests and most are very happy. A few are unhappy. Know this: speed tests are treacherous...They may or may not be indicative of an Ilox problem. They could be indicative of a problem on your side. Or no problem at all..because your speed test isn't correlated with the service you're trying to measure. Here are some tips: - The ONLY speed test that might be a basis for complaint to Ilox is where you direct plug your late model computer to your Ilox modem preferably a via a gigabit ethernet cable, not running any VPN software, and test with fast.com. Make sure its the only thing plugged in. Fast.com are the Netflix servers that peer directly into them If you aren't getting a decent speed doing this, then there's a chance your optical power into Ilox might be low..bad cable splice..you can check this logging into your modem and looking at the optical power page....This is a very rare situation but it can happen. If your receive signal is higher than about -30 dbm ( -29, -14, etc being higher - these are negative numbers) at least your receive signal is in good shape. If you are trying other speed tests, first read these comments from the Ilox NOC. Depending on the service you can be routed by our peer with: Google, Netflix and Facebook through or direct peers with them Marcatel if a Mexican network is to be reached. Cogent, Level 3 or PCCW for international networks 85% of the traffic generated by our clients have a direct peer, this is Google primary, Netflix and Facebook Traffic to Mexican IP destinations are less than 2% of the traffic A speed network is not always representative of a connection speed, specially if its done to a public speedserver.net server, if a speed test is needed you should always do it connected with cable to the modem, since wifi on modems is 2.4GHz and pretty crouded so it can have ups and downs while testing. FAST.COM is a service by NETFLIX and we do have direct peering with them. ----------------------------------------- In other words...don't freak out if your Speedtest with Triara in Guadalajara is choking unless you are also communicating with Telmex servers. If you're going to the states on a streaming connection, Ilox has your back with international peering connections up through Cogent, Level 3, and PCCW. Less than 2% of their traffic goes to other parts of Mexico. There are other reasons your speed can be down. Don't try to speedtest over wifi, especially 2.4 ghz, which is horribly congested. Don't expect old PCs and give you any decent speed. Don't expect a 100 mbit ethernet cable to go above 100 on your 250 service, and don't expect your 3 year old VPN router, choking on the encryption software you loaded, to have anything left over to give you any speed. Get a late model dedicated VPN router if you want that. We're seeing all these situations with customers and frankly its not fair to Ilox.
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