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oasiscloud

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Everything posted by oasiscloud

  1. Added a new "Resources" section where there will be some useful resource information. The site has had over 700 visits in the first 2 days. Please stay informed and do your part. We are all in this together!
  2. Thank you for all of the positive responses. There were over 300 visitors yesterday. The site will be updated regularly while this is an active issue.
  3. Thank you for the great suggestion! Put a sidebar on the home page with latest guidelines. May be able to work a better solution, but that was the quickest way to get it there. Any suggestions are welcome.
  4. There is a new website at the link below that is intended to be a handy resource to help people in the local area to stay informed about the Coronavirus. It was put together very quickly, is somewhat of an experiment, but hopefully will help everyone to find information in one handy place. https://lagodechapala.com/
  5. I live in Riberas a few blocks below Mirasol and was a prepay. Ilox called me last Friday and said they could install Saturday between 11 and 1. They called Saturday a little before 1 and said the installer had vehicle problems and so rescheduled for Monday. The technician came on Monday and did the install. After installation the modem would not connect to the system and after a number of calls the technician said they would need to investigate further and someone would call me the next day. I emailed noc@mail.ilox.mx later the next day (Tue) after no call and they replied back within 10 min. and said they were still verifying the problem. On Wed. morning they did call and asked me to email them a photo of the sticker on the bottom of the modem which I did. Thursday morning they called again and said to try connecting. I was online! Since then I have been getting a fairly consistent 90mbs down and 20mbs up both wired and wireless. That wireless speed is in the same room as the modem. Moving to another room which has to go through 2 walls drops to about 30mbs. I put a fairly old Apple airPort access point in that other room and connected wired to the Ilox modem, and connecting to it I still get 90mbs down and 20 up. I tried a very old Lynksys access point that I have and it will only do 20mbs down and up is the same. So I think it is so old that is its max capacity. All in all I am very happy with the service now that I'm connected. Yes, it took a long time and things haven't always been clear, but dealing with ILox tech support has been great! Can you email Telmex? Nope! Will Telmex ever call you back? Never did me! All you can do is call the 800 number, go through the same steps to prove that your modem is plugged in and not getting a Telmex signal and/or dead, and then wait usually for 3 days. I don't know what the issue was, but they did follow through and were responsive. I was able to upload many gigs of data to my cloud storage in a short amount of time. I had been putting this off for a very long time because at .5mbs it would take forever and with big uploads like that it would pretty much lock everything else out and any other browsing or anything would pretty much be at a standstill. Time will tell of course and so I'm not canceling my Telmex quite yet, but if you are waiting to be connected I suggest that you try to stay patient. I was getting a bit impatient too, but glad I didn't cancel my contract!
  6. I live in Riberas a few blocks below Mirasol and was a prepay. Ilox called me last Friday and said they could install Saturday between 11 and 1. They called Saturday a little before 1 and said the installer had vehicle problems and so rescheduled for Monday. The technician came on Monday and did the install. After installation the modem would not connect to the system and after a number of calls the technician said they would need to investigate further and someone would call me the next day. I emailed noc@mail.ilox.mx later the next day (Tue) after no call and they replied back within 10 min. and said they were still verifying the problem. On Wed. morning they did call and asked me to email them a photo of the sticker on the bottom of the modem which I did. Thursday morning they called again and said to try connecting. I was online! Since then I have been getting a fairly consistent 90mbs down and 20mbs up both wired and wireless. That wireless speed is in the same room as the modem. Moving to another room which has to go through 2 walls drops to about 30mbs. I put a fairly old Apple airPort access point in that other room and connected wired to the Ilox modem, and connecting to it I still get 90mbs down and 20 up. I tried a very old Lynksys access point that I have and it will only do 20mbs down and up is the same. So I think it is so old that is its max capacity. All in all I am very happy with the service now that I'm connected. Yes, it took a long time and things haven't always been clear, but dealing with ILox tech support has been great! Can you email Telmex? Nope! Will Telmex ever call you back? Never did me! All you can do is call the 800 number, go through the same steps to prove that your modem is plugged in and not getting a Telmex signal and/or dead, and then wait usually for 3 days. I don't know what the issue was, but they did follow through and were responsive. I was able to upload many gigs of data to my cloud storage in a short amount of time. I had been putting this off for a very long time because at .5mbs it would take forever and with big uploads like that it would pretty much lock everything else out and any other browsing or anything would pretty much be at a standstill. Time will tell of course and so I'm not canceling my Telmex quite yet, but if you are waiting to be connected I suggest that you try to stay patient. I was getting a bit impatient too, but glad I didn't cancel my contract!
  7. Thank you Tom for all that you did to bring this about. I prepaid in April 2018 and have not complained about the delays. It has been somewhat frustrating, but I have tried to understand. But I keep hearing this line that "everyone in San Antonio and Riberas left for the summer." I live in Riberas and no one ever called me and no one ever came to my house. Others have stated the same. I went to the office every few weeks after it was open to inquire (always politely) when they would start in Riberas. At first it was a month, then two months, then September, now October. I'm not sure how they made their determination that everyone left. I will continue to wait patiently until it happens or until it is obvious that it will never happen, but I know for a fact that not everyone left San Antonio and Riberas and that I was never called and still haven't been called. Again, I appreciate all of your efforts and will continue to support this, but whoever you got that "fact" from may not have been fully factual.
  8. There have been a number of Ilox trucks in the Av. Del Pilar area of Riberas the past couple of days. They installed cable here back in May, but are doing more work on it now. I talked with several groups of the Ilox men and they all said installation would start in 2 weeks in this area. Keeping my fingers crossed. I have been going into the Ilox office regularly since May. No useful information on when installs would begin from them. First it was one month, then two months, then September for sure. Hopefully now it will be October for sure.
  9. I don't service computers, but I have helped several people recover their websites since Rick's passing. PM me if you need help with a website that he built and you no longer know how to access it.
  10. T-Mobile just announced that starting next month they are eliminating the free unlimited data roaming in Mexico and Canada in that it will be limited to 5gb a month. https://www.theverge.com/2017/10/13/16462636/t-mobile-free-unlimited-lte-canada-mexico-perk-removal
  11. You will connect through TelCel, so coverage is very good. You will get 4g in some areas, but many areas lakeside still just have 3g, so speed will depend on your location. T-Mobile is great, but if you are here permanently they will eventually cut you off as it is not within their terms to live permanently outside of the States. I'm not sure what the exact policy is, but I know they have cut people off. So if you are here for a few months you will be fine, but if you are here long term you'll probably need to switch to TelCel at some point.
  12. Same in Riberas, Telmex down for the past few hours even though all lights show green. Some kind of connectivity problem on their side.
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