I went to Guadalajara almost two weeks ago for my Inapam card; the doors open at 8 and they take the first 100 people on line. This card is for all Mexicans who reach the age of 60 and, for nationals, it provides discounts on property and water taxes as well. The fact that expats are eligible for some of the discounts is, for me, a bonus to living here; we certainly are not the target market.
We left Ajijic before 6; it was almost 7:30 when I got on line and I was #88. The people at the head of the line were queued prior to 6 am. The wait is outside, standing, and you stand to complete a questionnaire: take a pen or buy one from the pen salesman, along with your photos and required docs and photocopies. They allow 40 people (the number of seats inside) to enter as a group: you cannot take someone in with you...they must wait outside or elsewhere. If you don't read Spanish fluently, you will need assistance: this was the case for many elderly-looking Mexican citizens who could not understand the form. To the best of my observation, nobody spoke English there, either..
Once it is your turn to approach the painfully slow process at one of two desks, the process takes about 15 minutes. There at 7:30, I was out the door at 1:20 pm. Be sure to carefully proof the info on your card when the worker hands it to you: the man in front of me was returning because they had typed his name incorrectly and, as it didn't match his ID, his municipality wouldn't accept it, of course, so...in line again, start over.