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Showing content with the highest reputation on 03/01/2016 in all areas

  1. Hola; I have been a Spiderweb customer for nearly 2 years. I had to go with Spiderweb because our area of Joco has a poor signal with Telmex/Infinitum. The speed averages about 1 meg on good days, maybe just under 2 on very good days , which are VERY rare. Telmex says we are too far from the service box!?! The park that we live in provides us with free internet, but, unfortunately, we all share our modems with each other, so, when everyone goes on, our speed goes way down, mostly less than a 1 meg. . When I got Spiderweb, I was thrilled. My speed was so fast that I could watch Netflix all day and all night. This went on until I started to brag to my neighbors, and then they got in on the action. We HAD 4 people using the same repeater, and I couldn't get the same speed I was getting before. Netflix became a thing of the past and my neighbors were not happy with their service. Three out of the four cancelled their service The speed is still not up to par. I am lucky to break the 1 meg mark and when I do go over, it never lasts more than a few hours. I am disappointed with what Spiderweb turned out to be and how they handle their customer service. They were all gung ho when we first signed up, but after that, getting someone to come down here is like pulling teeth. The typical "manana" excuse have turned out to be empty promises. That is where I am now. I called them last week and told them we were having problems and they said they would call back. NADA. I called again today and spoke to the technician who said he would check things out and call me back. Twelve hours later, no return call and no change in the system. Unless they can pull through with some better results, I just may cancel and put up with the slow Infinitum, it is, after all, included in my rent. Spiderweb is still $250 a month. FYI, The people that operate Spiderweb also own "S.O.S.E. Security" and do satellite dish installations. They are located in Chapala on Morelos #172, and may be hard to find because the storefront is actually a locksmith and has a sign in the shape of a "key" hanging out front. To get to Spiderweb office, you would walk in to the side entrance, by the locksmith, and walk through, as if you feel like you are walking into someone's kitchen. Bear to the left where you will find a small office, usually occupied by the company's receptionist. They do have a phone number, 376-765-4921 or 333-189-1798. They do not have a web site, but are on Facebook.
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