USAA, my bank in the USA, is asking me to provide Validation ID. I responded with the first steps to do so. However they also want both sides of a photo ID of my driver's license uploaded. I haven't managed to do this.
USAA is also sending me a new credit card, it informs me, the same as the one I have, but I must use this new one. It hasn't arrived yet.
Now I cannot even call them. I'm blocked when I try. The Validation ID shows up on the screen, waiting to be filled out and submitted.
My niece who lives in the US is on the USAA account. She is about to see what she can do.
Do any of you have a valid and legit response to this problem for me to look into?