15 replies to this topic

[MtnMama]

I am asking this for several friends who are all having problems. Is anyone else having problems connecting to the Kindle store using WiFi? This just stopped working about a week and a half ago.

[Mad_Max]

I am asking this for several friends who are all having problems. Is anyone else having problems connecting to the Kindle store using WiFi? This just stopped working about a week and a half ago.

I connect the the kindle store via 3G - no problem - but you are asking about wifi NOT 3G? http://www.pcworld.c...g_and_wifi.html.

[REC]

No problem with WiFi connection for me.

[datura]

I just tried it and got in no problem. Silly question - do you have the international version? And are you in a location where you CAN connect? I recently tried to get into the store when I was in Costa Rica, and it did not work there.

[MtnMama]

Yes using 3G and it worked in Mexico until a few days ago. Must be something else

THanks

[Mad_Max]

Yes using 3G and it worked in Mexico until a few days ago. Must be something else

THanks

There was a thread on cell phone outages - from Sunday - so maybe related -.

[MountainGal]

I had this problem at one time. This is what I did:

From the Settings screen:
311 switch wireless networks
411 view radio info

Soft reset: fromt the Settings menu - reset
Hard reset: unplugged / press on/off 30+ seconds, wait

[Sailor]

I am asking this for several friends who are all having problems. Is anyone else having problems connecting to the Kindle store using WiFi? This just stopped working about a week and a half ago.

Yes, my husband and I both were having problems for the last few days. I ordered 3 new books and couldn't connect to wireless to get them. I was on the fone for 3 hours yesterday with the technical people at Amazon. He said I had an older version of kindle and had to do 7 new updates. Then he had me switch providers. My kindle now works but my husband's doesn't. Guess we will have to go thru the updates all again for his.

[Alana]

OT  but, when I had a problem with mine, the Amazon Cust Service was awesome --  don't hesitate to call .

As an aside, never hurts to REBOOT anything that is wireless when there is a connection problem.

[phil in mexico]

I had the same problem with my kindle and I think the problem is with the modem I did solve it with help and a device from cisco that makes the wifi a much stronger signal no problems for 3 months now. I was told the modems from telmex suck
Hope this helps
Regards

[jrm30655]

I've never turned the wireless on. I download everything as a torrent, run it thru Calibre and download with a cable.

[lakeheron]

Some time ago my friends couldn't download anything on our wifi but could on their wifi in Portland.

[exHawaiian]

I gave up on wifi, and just plug the Kindle cord into my computer and the other end into my Kiindle. Works great.

[otbdiane]

I just use my WiFi thru Telmex modem, the same one I use for internet connection. Seems a lot of people are having problems all of a sudden, but I just ordered some books and had no problem whatsoever. I do not think Kindle customer service understands the connection problems down here. Check with Telmex customer service and they will show you how to set up WiFi thru your regular modem.

[HelperGuy]

These problems have nothing to do with the Kindle itself. The many times I've been called to help, it's been a lack of understanding on the part of the user.

[maggilu]

Well stated, Helper Guy! I have found Kindle support at Amazon unbelievably patient and helpful. I am one of
those non-technos with very limited understanding of names of parts, etc. but they have been able to help me
and were really nice about it.