Sunrise - never again!
Posted 02 May 2012 - 11:09 AM
Yes, the waiter was busy, but he managed to have time to chat with several tables...except ours. Hubby is more patient than I am, but after 45 minutes and no sign of food, I´d had it. I had to get up to get the waiter´s attention and told him to give me the bill for 2 juices and a coffee. Boy, he scrambled. He went to the cooks who looked lost (as in, "Order, what order?") and only then did they begin the meal! They obviously threw something together (which we saw them doing) as he came to me in less than 5 minutes and said "Are you sure you don´t want this?" as he held ONE plate in his hand. Really? You want to give me food that you scraped together and it´s not even the complete order? He told me that our two juices and one coffee was $45 pesos. I tossed a fifty on the table and left. I wouldn´t have left the extra $5 pesos, but I didn´t want to give up any change.
The location is convenient, the decor is cute, but the sour taste in my mouth isn´t going to go away for a very long time. FWIW, this isn´t the first time it´s been a problem, but it IS the last.
What´s really sad is that we´re both relatively easy when it comes to a meal. Just give us our drinks, check on us once in a while, serve food that is palatable, and we´ll tip very well.
Posted 02 May 2012 - 11:56 AM
-American Indian Proverb
Posted 02 May 2012 - 01:33 PM
Otherwise, the food was it's usual good fare.
I like this restaurant normally, and I will return.........but this surely was NOT their finest hour.
Posted 02 May 2012 - 01:41 PM
Don't give up on the place just yet.
Posted 02 May 2012 - 01:53 PM
Please be patient until he is back. Which will be tomorrow.
Posted 02 May 2012 - 01:54 PM
Posted 02 May 2012 - 03:09 PM
Wow!! How lucky was the OP?
TY, you just made me smile for the first time about this!
On a more serious note, it wasn´t that they were slow and in a crunch. We understood that. The problem was that we were ignored, others got their food, and our order was obviously lost and then they tried to give us scraps. If I´d been in their shoes, I´d have had the head cheese come talk to me, apologize and offer the drinks as a goodwill gesture, or SOMETHING, anything, but that didn´t happen. I really do like giving a place a 2nd chance when there´s a problem because I´ve been in business and know that most customers are very forgiving if you try to work with them.
But this wasn´t the first time, nor the second, nor the third. It was the worst, though. I´m not asking anyone to avoid the place if they´ve had good service, but there is no way I´ll ever go back.
Posted 02 May 2012 - 04:26 PM
I had a friend who was the breakfast group meeting there today...They got their food But 4 of them got sick when they got Home, so now they can't come to dinner tonite at Yves to see me off on my trip to Mex City tomorrow...
I was with that group and I ate and did not get sick and I had the same breakfast as 2 of them. My husband ate there also and he is fine.
Yes Tingting I agree you should not have had to pay anything.
Posted 02 May 2012 - 05:24 PM
Posted 04 May 2012 - 05:11 PM
Posted 05 May 2012 - 07:50 AM
I don't understand why when one has poor service or food, they don't go to the owner to complain. the owner needs to know if things go array in their establishment. I have never had bad service or food at Sunrise and will continue to go there and yes I have been there during the Sunday crunch time, still good service.
And I don´t understand an owner who doesn´t have better control of his/her restaurant. If the owner is the slender woman who was standing behind the cash register THE ENTIRE TIME WE WERE THERE, then she was aware there was a problem and chose not to do anything.
As I have said before, this wasn´t the first time we´ve had bad service there, but we still gave them numerous chances. If your experiences have been good, wonderful, but ours wasn´t. It´s not my job to train the restaurant employees, nor to tell the owner how to run his/her business. Of course, you´re also assuming I know who the owner is. I don´t. And, to be honest, if I´d had to hunt him/her down to complain, well...that probably wouldn´t have been a very good idea.
I´ll stick with other restaurants that have proven to give excellent service and food and leave Sunrise to those who have had decent experiences or are willing to settle.
Posted 05 May 2012 - 01:53 PM
Posted 05 May 2012 - 03:15 PM
Opening an eating establishment is not the same as starting an educational course with the learning graded along the way. The proprietor should have mastered that before opening. Fine tuning...maybe, but these are glaring malfunctions (this one and other threads) of what a good eating establishment should be. It amounts to paying the tuition (price of a meal), special tutoring (telling them what's wrong), and hoping the student graduates (that things will improve). Not professional....how many times would you return to...let's say, a doctor, if you felt the "service was poor" or a product or material used by him was of inferior quality.
The good and bad reports from various people (and sometimes the same people) of the same restaurant shows the number one villain on this matter, to be, INCONSISTENCY.
Posted 06 May 2012 - 10:28 AM
Sunrise is no exception to the rule. A couple of months back, they switched to a different kind of Chorizo that was truly awful. Our Sunday morning breakfast group let them know in no uncertain terms that it sucked. The bad stuff was gone very quickly and the good stuff returned.
Alvaro is back, the service was fine, the breakfast as usual was very good and very good value. I have found few places that know how to properly do "eggs over easy" and Sunrise does them week after week for me to perfection.
Posted 06 May 2012 - 12:11 PM
Overall they have good cooks, a clean kitchen, a friendly attitude and give good value meals, the prices are low with mexican portions (on the small side). We try to avoid the times with big group meetings but I am sure we'll be having a couple of breakfasts a week there in the future.
Posted 07 May 2012 - 10:05 AM
All restaurants have good days and bad days. Every waiter or waitress is a person and they might be having a bad day. If you haven't owned or run a restaurant before, then you probable do not understand how complicated it can be. If someone receives bad service, then don't go back? Why do people have to tell the world that they had a bad experience. Let it go.
Go enjoy this incredible area. Find something nice to write about on the web board.
Posted 07 May 2012 - 11:46 AM
My kids still thought it terrible until one evening I had spoken to a manager about something that had happened. He thanked me and told me he was happy I had spoken to him as so few people do They would leave, never to return and would tell other people how bad it was. Business was lost.
Conversely, I also called over managers when the service had been particularly good to commend the server or we recognized some new menu items we thought were a good addition to the menu or anything that was a very strong positive. Atta boys are always appreciated.
Posted 12 May 2012 - 09:05 PM
Posted 13 May 2012 - 09:57 AM
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