Shaw satellite not receiving

[JayBearII]

Anybody else have their service down? Msg on TV says receiver is trying to connect but can't. This sometimes happens when there are a lot of sunspots interfering with reception, but I do not know if that is the case now. Usually the problem is intermittent but my service outage is continuous since about 1 pm.

[lakeside101]

having no problem. i don't have HD just regular

[Joyfull]

We had similar outage about a month ago. We tried everything and nothing worked. Finally a Canadian neighbor came over and turned everything off then unplugged the cable from the Shaw box, waited 5 minutes and we had it back. Worth a try if you haven't tried that yet. Next step: call Satellite Systems

[bdlngton]

We had similar outage about a month ago. We tried everything and nothing worked. Finally a Canadian neighbor came over and turned everything off then unplugged the cable from the Shaw box, waited 5 minutes and we had it back. Worth a try if you haven't tried that yet. Next step: call Satellite Systems

About a month ago all of a sudden I wasn't getting any sound, just picture. Someone suggested unplugging everything and then plugging back in. Sound came back right away after doing that.

[Jistme]

Jaybear...when we have a problem with Shaw in Canada, I send an email to Belva at; gchard@bmts.com

Belva orders a re-hit, and our programs are reinstated.

I'm assuming also that you've pulled out all of your cables from the electric outlets, turned everything off, and waited a few minutes.

If you've tried all this, then contacting Belva at Shaw could be the answer.

[ComputerGuy]

BMTS is Bruce Telecom. They only serve a few communities in southern Ontario. Are they a carrier for Shaw?

There is also a DIY self-hit option on the Shaw account pages. But unplugging for just a few minutes is the first step, for sure.