Alfa Posted January 30, 2018 Report Share Posted January 30, 2018 I have an item to return to Amazon, they said free return guaranteed. Does anyone know the procedure for doing this. Do I call DSL (or other) and pay for the shipment and then await reimbursement from Amazon or what? I have their auth to return the item. Thanks Link to comment Share on other sites More sharing options...
rckrckr Posted January 30, 2018 Report Share Posted January 30, 2018 I'm in the process of doing the same thing. After obtaining return authorization, you need to print out and affix the return label to the package, return shipping is prepaid. Amazon states they will arrange for item pick up by DHL the next business day after the return is authorized. In my case, DHL didn't show up or contact me on the assigned day - Friday. I contacted Amazon and said I would take the package to the DHL office in Ajijic this week - tomorrow, rather than wasting another day waiting for DHL to show up. Amazon then contated DHL to advise them that I would walk the package in to their local office. We'll see how DHL reacts tomorrow when I show up. Link to comment Share on other sites More sharing options...
AngusMactavish Posted January 30, 2018 Report Share Posted January 30, 2018 I read and follow the instructions that Amazon furnishes. Link to comment Share on other sites More sharing options...
Alfa Posted January 30, 2018 Author Report Share Posted January 30, 2018 Yes thank you, Angus. You are always so full of help. Link to comment Share on other sites More sharing options...
Bisbee Gal Posted January 30, 2018 Report Share Posted January 30, 2018 10 hours ago, rckrckr said: I'm in the process of doing the same thing. After obtaining return authorization, you need to print out and affix the return label to the package, return shipping is prepaid. Amazon states they will arrange for item pick up by DHL the next business day after the return is authorized. In my case, DHL didn't show up or contact me on the assigned day - Friday. I contacted Amazon and said I would take the package to the DHL office in Ajijic this week - tomorrow, rather than wasting another day waiting for DHL to show up. Amazon then contated DHL to advise them that I would walk the package in to their local office. We'll see how DHL reacts tomorrow when I show up. We returned an Amazon item via the Ajijic DHL office, no problemo. FYI....their office closes for siesta, I think from 2 to 4. We completed the paperwork at Amazon.com.mx for the return before going to the DHL office. Filled out the return label, etc. Didn't need to call Amazon or DHL. Did not have to pay anything at DHL to ship it back to Amazon...the label you print from Amazon.com.mx covers the shipping cost on their end. The man at DHL office was very professional and it seemed he had done this before with Amazon returns. Link to comment Share on other sites More sharing options...
Alfa Posted January 30, 2018 Author Report Share Posted January 30, 2018 I have just returned from the SAT office and they told me that they would only accept it if I paid. To ship it free, I would have to go to the Guad office of DHL I had the return parcel with the original shipping lable and the Amazon address that Amazon sent me, affixed but no go. I am waiting to see what reaction rckrckr gets from them. Link to comment Share on other sites More sharing options...
Bisbee Gal Posted January 30, 2018 Report Share Posted January 30, 2018 I used the Ajijic office which I believe is the only official DHL office at Lakeside shown on Amazon's site. Link to comment Share on other sites More sharing options...
AngusMactavish Posted January 30, 2018 Report Share Posted January 30, 2018 The instructions for returns has a phone number for having the item picked up for free. That number will answer in Spanish but wait for the prompt in English telling you to press for English. After a few moments, an English speaking operator will take your information and schedule a pickup time at your door. Link to comment Share on other sites More sharing options...
rckrckr Posted January 30, 2018 Report Share Posted January 30, 2018 1 hour ago, Alfa said: I have just returned from the SAT office and they told me that they would only accept it if I paid. To ship it free, I would have to go to the Guad office of DHL I had the return parcel with the original shipping lable and the Amazon address that Amazon sent me, affixed but no go. I am waiting to see what reaction rckrckr gets from them. Just returned from DHL. No problem at all (other than finding a parking spot nearby) and was in and out in 5 minutes. I was asked for ID, signed and dated a few copies of the return invoice, and that was it. It helps if you take an extra copy of the mailing label as DHL wants to keep one locally. Link to comment Share on other sites More sharing options...
Alfa Posted January 31, 2018 Author Report Share Posted January 31, 2018 Can you please tell me where the Ajijic office of DHL is located? They have a telephone number listed in the Directory but they do not answer their phone. Link to comment Share on other sites More sharing options...
Bisbee Gal Posted January 31, 2018 Report Share Posted January 31, 2018 The office is closed for siesta from 2 til 4. It's on the north side of carretera, between Colon and Juarez. Google map: https://www.google.com.mx/maps/place/DHL+Express+ServicePoint/@20.301478,-103.2627927,15z/data=!4m5!3m4!1s0x0:0xb24e355d0d4c3809!8m2!3d20.301478!4d-103.2627927 Link to comment Share on other sites More sharing options...
Canada-Mike Posted February 1, 2018 Report Share Posted February 1, 2018 Will they accept Amazon deliveries? Link to comment Share on other sites More sharing options...
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