Bandol Posted January 25, 2018 Report Share Posted January 25, 2018 Tried to buy a cell phone today and was required to pay before activation. Personnnel tried to instal chip and activate. I was repeatedly told that the “system” was down. Then it was allegedly activated but the in-store test call failed. I decided that I would not continue with what was clearly a dud. The two blank-faced assistants told me that it was impossible to get a refund. The blank-faced person in charge at the service counter refused a refund even tho’ of course I had the receipt and the phone had not yet left the store. I insisted; she insisted on slowly reviewing the whole transaction with the two b-f assistants and the technician. All slowly and surlily the money was refunded to me. As I left the store the defective phone was being replaced in the show case to be sold to the next person. Link to comment Share on other sites More sharing options...
AngusMactavish Posted January 25, 2018 Report Share Posted January 25, 2018 POLICY OF, RETURNS AND CANCELLATIONS "We want you to be satisfied" If you are not satisfied with something you bought, please return it and we will solve it, apply the guarantee with the manufacturer, we will change it or we will gladly refund your money. Translation by Google. Link to comment Share on other sites More sharing options...
TelsZ4 Posted January 25, 2018 Report Share Posted January 25, 2018 Why would anyone buy a cell phone from Walmart anyway.....? ... Price ....? There is a reason Walmart is cheaper than Telcel or any other cell phone store around Lakside.... For the last 10 years I've dealt with the Telcel store down by Alex's pasta bar. I may have paid a little more for my phone but the service has been first class.. Link to comment Share on other sites More sharing options...
AngusMactavish Posted January 25, 2018 Report Share Posted January 25, 2018 Not all cell phone models are sold by every dealer. I had my share of Telcel problems, it's just the personnel you deal with. Link to comment Share on other sites More sharing options...
ComputerGuy Posted January 25, 2018 Report Share Posted January 25, 2018 I've bought phones at Walmart when the price is right. It's hard to imagine anyone suspecting say, an LG K8 is inferior at WalMart than it is in some dinky TelCel store. Where is the logic in that? It's the lazy, untrained staff that is the problem, coupled with management that enables them. Period. Link to comment Share on other sites More sharing options...
Bandol Posted January 26, 2018 Author Report Share Posted January 26, 2018 Yes TelsZ4 price is important to me. Over the past 15 years living here I have dealt with several phone dealers including the one to whom you refer. The woman is certainly attentive but the end results are no better than most. And yes, she is more expensive. Link to comment Share on other sites More sharing options...
mudgirl Posted January 26, 2018 Report Share Posted January 26, 2018 When I get attitude, blank expressions, or am told that something I am reasonably asking for is not possible, I no longer waste my time trying to reason with that counter person, be it Walmart, an airline, etc. I ask to speak to their supervisor, where the matter is almost always handled in an acceptable manner. I have little patience with the petty potentates. Link to comment Share on other sites More sharing options...
Lexy Posted January 26, 2018 Report Share Posted January 26, 2018 1 hour ago, mudgirl said: When I get attitude, blank expressions, or am told that something I am reasonably asking for is not possible, I no longer waste my time trying to reason with that counter person, be it Walmart, an airline, etc. I ask to speak to their supervisor, where the matter is almost always handled in an acceptable manner. I have little patience with the petty potentates. that's the right attitude, mg, but we're talking abt walmart here. their mexican staff reflects their training and the management's total disregard for customer satisfaction. they had the op in a bind. ever try to go to a higher up at walmart? rule of thumb: if an item is available anywhere else lakeside or guad, don't go for it at our local walmart. lexy Link to comment Share on other sites More sharing options...
mudgirl Posted January 26, 2018 Report Share Posted January 26, 2018 14 hours ago, Lexy said: that's the right attitude, mg, but we're talking abt walmart here. their mexican staff reflects their training and the management's total disregard for customer satisfaction. they had the op in a bind. ever try to go to a higher up at walmart? rule of thumb: if an item is available anywhere else lakeside or guad, don't go for it at our local walmart. lexy I know Walmarts in Mexico vary widely depending on the local management. My only experience returning something was at the Nuevo Vallarta Walmart. I had bought a stand fan, but when I got it home, I realized I had grabbed a box that was not the one I wanted (there were about 5 different models). I brought it back a week later, with the receipt, and all the pieces still sealed in their plastic wrap. Obviously hadn't been used. The girl at the customer service desk looked at it, turned the box over several times, looked at it some more, as if it were suddenly going to change shape, then said it wouldn't be possible to return it. I calmly asked her to get her supervisor, who came out, asked what the problem was, I told him, he said, no problem, and gave me a refund. Link to comment Share on other sites More sharing options...
gringal Posted January 26, 2018 Report Share Posted January 26, 2018 I had the interesting experience of returning a defective toaster oven, and watched as it was returned to stock. Another was brought as an exchange. Took it home and it, too, was defective. Returned it and asked for a refund: no exchange. After some hemming and hawing with the supervisor, they finally forked over my money. Then I went to Tio Sams and got one for very little more money which has been flawlessly working for at least a year. A great big raspberry to Walmart !!! Link to comment Share on other sites More sharing options...
ComputerGuy Posted January 26, 2018 Report Share Posted January 26, 2018 Girl at customer service desk: "Oh, no, another gringa wants to return something. =sigh= Oh, well. Hmmm, the guy in that department is on lunch. That means I will have to find someone else, and have this lady breathing down my neck while we wait. And I really want to talk to Clarisa 'cause she just WhatsApped me. This could take forever. I know!" "Senóra, no es posible!" Link to comment Share on other sites More sharing options...
AngusMactavish Posted January 26, 2018 Report Share Posted January 26, 2018 I recently returned an unopened item I incorrectly bought the day before. The frijolera (opposite of gringa) was a bit confused when I handed her my receipt and refunded me without complaint or hesitation. Link to comment Share on other sites More sharing options...
ComputerGuy Posted January 26, 2018 Report Share Posted January 26, 2018 Hmmm... a few online translations of that word, but this one sticks out: frijolero/a racist term applied to mexican (and mexican-american) residents of the US. translates roughly as "one who prepares beans. "Don't call me frijolero, you pinche gringo puñetero." Link to comment Share on other sites More sharing options...
Mainecoons Posted January 26, 2018 Report Share Posted January 26, 2018 WalMart is WalMart, mass marketing lower end of the scale. You get what you pay for. We find it is better in Mexico than the U.S., frankly, where it is really near the bottom of the barrel. It is sure great we have Costco! Link to comment Share on other sites More sharing options...
TelsZ4 Posted January 26, 2018 Report Share Posted January 26, 2018 21 minutes ago, Mainecoons said: WalMart is WalMart, mass marketing lower end of the scale. You get what you pay for. We find it is better in Mexico than the U.S., frankly, where it is really near the bottom of the barrel. It is sure great we have Costco! So many want to pay rock bottom prices, yet recive top notch service. To cheap to shop at a Telcel store or an appliance store such as Tio Sams.. Or a well respected computer repair business such as "Benno" In the 9 years Walmart has been open in Ajijic nothing has changed , They are still the bottom of the barrel store. "YOU GET WHAT YOU PAY FOR" Link to comment Share on other sites More sharing options...
gringal Posted January 26, 2018 Report Share Posted January 26, 2018 I can't resist: "You get what you pay for" is true unless you buy overpriced things: watches, shoes, clothing and a jillion other things that are touted as being "the best" when they're just ordinary or less. On the other hand, some do that on purpose to buy "prestige", so in that case, they may get what they are paying for. Link to comment Share on other sites More sharing options...
ComputerGuy Posted January 26, 2018 Report Share Posted January 26, 2018 16 minutes ago, TelsZ4 said: So many want to pay rock bottom prices, yet recive top notch service. To cheap to shop at a Telcel store or an appliance store such as Tio Sams.. Or a well respected computer repair business such as "Benno" In the 9 years Walmart has been open in Ajijic nothing has changed , They are still the bottom of the barrel store. "YOU GET WHAT YOU PAY FOR" Ouch. But not really. Link to comment Share on other sites More sharing options...
ComputerGuy Posted January 26, 2018 Report Share Posted January 26, 2018 1 minute ago, gringal said: I can't resist: "You get what you pay for" is true unless you buy overpriced things: watches, shoes, clothing and a jillion other things that are touted as being "the best" when they're just ordinary or less. On the other hand, some do that on purpose to buy "prestige", so in case, they may get what they are paying for. And no one ever got rich by over-spending. Link to comment Share on other sites More sharing options...
AngusMactavish Posted January 26, 2018 Report Share Posted January 26, 2018 1 hour ago, ComputerGuy said: Hmmm... a few online translations of that word, but this one sticks out: frijolero/a racist term applied to mexican (and mexican-american) residents of the US. translates roughly as "one who prepares beans. "Don't call me frijolero, you pinche gringo puñetero." You got that right, just don't refer to the racist gringo/gringa that you may be, but not me. Link to comment Share on other sites More sharing options...
ComputerGuy Posted January 26, 2018 Report Share Posted January 26, 2018 1 hour ago, AngusMactavish said: I recently returned an unopened item I incorrectly bought the day before. The frijolera (opposite of gringa) was a bit confused when I handed her my receipt and refunded me without complaint or hesitation. Ummm.... who used the word? Link to comment Share on other sites More sharing options...
AngusMactavish Posted January 26, 2018 Report Share Posted January 26, 2018 36 minutes ago, ComputerGuy said: Ummm.... who used the word? 2 hours ago, ComputerGuy said: ..."Oh, no, another gringa wants to return something... Link to comment Share on other sites More sharing options...
ComputerGuy Posted January 26, 2018 Report Share Posted January 26, 2018 When did gringa become a racist word? Enighten us. Better yet, don't. Gads, you've ruined yet another perfectly good thread. Link to comment Share on other sites More sharing options...
AngusMactavish Posted January 26, 2018 Report Share Posted January 26, 2018 gringo (plural gringos or gringoes) (slang, often pejorative, in Latin America) a white person from an English-speaking country. gringa (female) Link to comment Share on other sites More sharing options...
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