econ man Posted September 5, 2017 Report Share Posted September 5, 2017 I searched the threads on this subject and they didn't exactly address my situation. When we signed up for the 10 meg Telmex service we were told that in this neighborhood we would only get 5 megs and we agreed to that. My 2 neighbors (here 1-2 years before us) originally got 8 and still get 8, so obviously Telmex is controlling my speed. My question is: Is there anything I can do about it, either speak to someone at Telmex (not likely), or do something to the modem, either physically or through the IP address? Thanks Link to comment Share on other sites More sharing options...
ComputerGuy Posted September 5, 2017 Report Share Posted September 5, 2017 They are not controlling your speed. They do not "throttle" (btw, that term is not correct for the question you are asking). The simple truth is, they are not too swift. Call them and tell them. If your neighbour is getting better speed, you can get better speed. Even the lowest price plan can get 10 Mbps when available, so it is also not about price. But call Mexico City (01-800-123-2222, ask for English), because the local office is doltish. There is nothing you can do to the modem other than a factory reset (pinhole in back). Link to comment Share on other sites More sharing options...
econ man Posted September 5, 2017 Author Report Share Posted September 5, 2017 Thanks, I'll give it a shot. Link to comment Share on other sites More sharing options...
AngusMactavish Posted September 5, 2017 Report Share Posted September 5, 2017 I pay for 10 Mbps and get: Link to comment Share on other sites More sharing options...
Crazydog Posted September 5, 2017 Report Share Posted September 5, 2017 10 minutes ago, AngusMactavish said: I pay for 10 Mbps and get: 4.37 upload. This can't be in lakeside Link to comment Share on other sites More sharing options...
AngusMactavish Posted September 5, 2017 Report Share Posted September 5, 2017 1 hour ago, Crazydog said: 4.37 upload. This can't be in lakeside Chapala Centro Link to comment Share on other sites More sharing options...
ComputerGuy Posted September 5, 2017 Report Share Posted September 5, 2017 Check out the latest from TelMex: Link to comment Share on other sites More sharing options...
ComputerGuy Posted September 5, 2017 Report Share Posted September 5, 2017 6 hours ago, Crazydog said: 4.37 upload. This can't be in lakeside Riberas near Clinica Maskaras, south side. Link to comment Share on other sites More sharing options...
Ferret Posted September 6, 2017 Report Share Posted September 6, 2017 ComputerGuy is in upper Riberas. I am in lower Riberas... maybe a mile away. I have friends in the El Chante area who can't even get their telephone to work and that's after running a brand new line from the "box". Profeco is their next step and they will also be helping out the petition of many locals in San Juan Cosala. There is no logic as to what your speed is and, if it's important to you, may sure you check it out before you rent or buy. I just remain very grateful that I have this kind of connection speed at all. 599 peso plan. Link to comment Share on other sites More sharing options...
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