On the tool bar, click on ORDERS. Then click on that particular order. Indicate where it asks you what the problem is that you did not receive it. Then it will ask how you want to contact them, your best option in my opinion is to click on CHAT. That will allow you access to a PERSON. Then begin to explain to them what you have told us on this board. Also within this section, I believe phone numbers are listed where you can call someone, maybe not though. However, there is a place to contact the actual seller under ORDERS. Amazon will contact the seller for you, send you a copy of all correspondence quickly and probably give you some kind of credit as compensation for your trouble. At least that is what has happened to us in the past when we have had similar problems. Personal opinion also, dispute the charge through your bank so you are not charged interest if you are still paying on your card.